Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Pettus

Gwynn Oak,MD

Summary

Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

13
13
years of professional experience

Work History

Bartender

Not Just Crab
Baltimore, MD
09.2024 - 04.2025
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Poured wine, beer, and cocktails for patrons.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted guests with friendliness and professionalism.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Shoe Sales Representative

Shoe City
Baltimore , MD
02.2022 - 02.2023
  • Demonstrated product features, such as comfort and durability.
  • Provided excellent customer service by responding promptly to customer inquiries.
  • Assisted customers with finding their correct shoe size.
  • Attended weekly staff meetings to discuss upcoming promotions or changes in policy.
  • Operated cash registers to process sales transactions accurately.
  • Organized promotional events for new arrivals and special offers.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Participated in training sessions to stay up-to-date on new products or services offered.
  • Identified customer needs by asking probing questions and offering suggestions
  • Created reports outlining sales figures, inventory levels, and other related data.
  • Monitored stock levels and communicated low-inventory issues to management.
  • Displayed merchandise attractively on shelves and racks in accordance with company standards.
  • Performed daily opening and closing duties such as counting cash drawers, replenishing stock.
  • Greeted customers and provided assistance with selecting shoes.
  • Maintained cleanliness of store environment including dusting, vacuuming, polishing.
  • Answered incoming calls regarding product availability and pricing information.
  • Managed stock levels to ensure sufficient inventory was available at all times.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Stocked, organized and arranged new merchandise displays on sales floor.
  • Presented different categories of shoes and shoe care products and explained features, benefits, and technical specs to generate sales.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Handled cash and credit card transactions with accuracy and integrity.
  • Engaged with customers through loyalty programs to build repeat business and enhance customer loyalty.
  • Placed special orders or called other stores to find desired items for customers.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.

Picker

Khols Warehouse
Edgewood, MD
06.2016 - 11.2019
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Communicated with supervisors regarding any discrepancies between physical count results versus system records.
  • Organized goods within the warehouse according to item categories, size or weight.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
  • Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
  • Inspected product quality prior to packing and shipping out orders.
  • Reported any damaged or defective items immediately to supervisor for further investigation.
  • Communicated effectively with team members regarding order status updates.
  • Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
  • Received and processed customer orders for merchandise in a timely manner.
  • Maintained a clean and organized work area to ensure safety.
  • Labeled boxes and placed in outbound collection areas.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Packed orders securely for shipment, ensuring accuracy and quality.
  • Adapted to various warehouse environments and product types.
  • Used warehouse management software to locate items quickly.
  • Prioritized urgent orders to meet shipping deadlines.
  • Collaborated with team members to streamline picking processes.
  • Worked efficiently to meet daily picking quotas.
  • Confirmed items picked for orders by keying codes into system.
  • Selected items from warehouse inventory based on order sheets.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Limited damage to products and orders by using care when choosing items.
  • Trained new employees regarding warehouse procedures and standards.
  • Used handheld scanners to key in data for packages.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Packaged items with appropriate materials to prevent damage during shipping.

Inventory Coordinator

Walmart
Towson, MD
03.2015 - 12.2016
  • Analyzed current inventory levels and identified areas that needed improvement or adjustment.
  • Organized shipments for delivery to customers in a timely manner.
  • Assisted in the development of new processes for tracking inventory levels.
  • Provided support in the reconciliation of intercompany transactions related to inventory.
  • Researched alternative sources for materials when necessary due to backorders or shortages.
  • Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
  • Identified discrepancies between actual stock and computer-generated reports.
  • Investigated root causes for variances between forecasted demand and actual demand for products.
  • Tracked expiration dates for products stored in the warehouse facility.
  • Managed returns from vendors and updated appropriate documents accordingly.
  • Ensured compliance with company policies and procedures related to managing inventory.
  • Conducted regular physical inventories and reconciled with computer-generated reports.
  • Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
  • Coordinated cycle counts to verify accuracy of inventory records.
  • Implemented strategies that improved efficiency in the warehouse operations.
  • Communicated regularly with suppliers regarding product availability or quality issues.
  • Created and maintained detailed reports related to all aspects of inventory control.
  • Maintained accurate inventory records and ensured accuracy of data entry.
  • Reviewed purchase orders against invoices to ensure items were received correctly.
  • Completed full department audits in adherence with company audit schedule.
  • Kept department records and updated documentation with latest counts.
  • Entered information into system to update status reports.
  • Inspected incoming materials for damage.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Implemented loss prevention strategies to reduce shrinkage and waste.
  • Identified and resolved inventory problems, including damaged or lost items.
  • Analyzed inventory trends to forecast future needs and prevent overstock.
  • Coordinated logistics for inventory movement between locations.
  • Performed inventory cycle counting and identified discrepancies.
  • Utilized inventory management software for tracking and reporting purposes.
  • Monitored and reported on inventory turnover rates.
  • Trained new employees on inventory management practices and procedures.
  • Oversaw the receiving, storing, and issuing of stock to ensure efficiency.

Replenishment Team Member

Sephora Distribution Center
Edgewood, MD
10.2014 - 04.2015
  • Received and stored incoming inventory items accurately and efficiently.
  • Checked orders against invoices to ensure accuracy of shipments.
  • Provided support during peak periods such as sales events or holidays.
  • Resolved customer inquiries related to replenishment issues quickly and courteously.
  • Assisted in the training of new replenishment team members on proper procedures and safety protocols.
  • Utilized computer systems for tracking orders, updating inventory levels, and generating reports.
  • Processed returns promptly according to company policies and procedures.
  • Transported products from receiving area to designated storage areas using appropriate material handling equipment.
  • Participated in physical inventories on a regular basis.
  • Performed regular shelf audits to identify any discrepancies in stock levels or pricing.
  • Organized stock shelves for optimal product placement.
  • Communicated regularly with warehouse staff regarding inventory needs and availability.
  • Maintained accurate records of inventory levels and transactions.
  • Collaborated with management team to develop new strategies for improving replenishment processes.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Followed established guidelines for stocking merchandise on shelves according to store standards.
  • Verified accuracy of received shipments by comparing items against packing slips.
  • Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
  • Evaluated existing supply chain practices for potential improvements.
  • Transported received inventory to storage location and organized according to warehouse plan.
  • Unloaded, checked, counted and sorted incoming product to verify receipt of items.
  • Implemented processes to improve quality and increase productivity.
  • Bagged, labeled and boxed items to prepare for stocking and customer order fulfillment.
  • Received and reviewed packing lists and fulfilled purchase orders.
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Forklift Operator

Rite Aid wearhouse
Edgewood, MD
08.2012 - 09.2014
  • Ensured safety procedures were followed when operating forklifts.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Checked expiration dates on products prior to stocking shelves or shipping out orders.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Loaded pallets onto trailers for shipment.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Packaged, labeled and tagged goods before transfer.
  • Checked shipments for damaged or incorrect items.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Inspected lifts before use to prevent damage to goods.
  • Maintained current forklift training and certification as required by company policies.
  • Tied and secured loads to prevent shifting or damage to items.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Used handheld scanners for warehouse management system compliance.
  • Transported material to correct locations and documented inventory changes.
  • Maintained yard appearance, keeping ground clean and clear.
  • Reported safety and quality issues to management.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Weighed materials or products to record data on tags or labels.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Followed safe practices to mix and apply chemicals.
  • Relocated goods from dock area to appropriate storage locations.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Moved levers or controls of lifting devices to load, unload or stack material.
  • Followed maps and GPS systems to promptly complete tasks.
  • Performed inspections and made repairs on tractors.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Estimated weights, heights, and centers of balance to make precise placements.

Education

High School Diploma -

Overlea High School
Rosedale, MD
05-2010

Skills

  • Mixology techniques
  • Drink preparation
  • Inventory management
  • Customer service
  • Cash handling
  • Alcohol awareness
  • Safety protocols
  • Upselling techniques
  • Communication skills
  • Product knowledge
  • Time management
  • Problem solving
  • Group reservations management
  • Health codes compliance
  • Bar operations management
  • Liquor restocking
  • Customer service expertise
  • Bar restocking
  • Suggestive selling
  • Marketing and sales experience
  • Team player attitude

Timeline

Bartender

Not Just Crab
09.2024 - 04.2025

Shoe Sales Representative

Shoe City
02.2022 - 02.2023

Picker

Khols Warehouse
06.2016 - 11.2019

Inventory Coordinator

Walmart
03.2015 - 12.2016

Replenishment Team Member

Sephora Distribution Center
10.2014 - 04.2015

Forklift Operator

Rite Aid wearhouse
08.2012 - 09.2014

High School Diploma -

Overlea High School

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