Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Pointdujour

Homestead,PA

Summary

Proven leader with a track record of enhancing customer engagement and team performance at Target. Skilled in de-escalation techniques and problem-solving, adept at driving sales through excellent customer service. Demonstrates strong team collaboration and self-motivation, ensuring high levels of customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Homestead Correctional Institution
11.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Service and Engagement Team Lead

Target
12.2021 - Current
  • Guest service fundamentals and experience building a guest first team culture
  • Guest engagement; problem solving and resolution
  • Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
  • Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
  • Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues

Front Counter Staff Member

Bahamasair
03.2020 - 10.2021
  • Managed multiple tasks in high-volume environment.
  • Weighing and checking luggage
  • Responding to customer complaints
  • Keeping passengers updated on flight information changes
  • Redirecting or rebooking customers whose flights are delayed or canceled
  • Assisting passengers with boarding, including those with special needs
  • Maintaining a secure airport environment and reporting suspicious activity or safety hazards

Sales Associate

DTLR
01.2019 - 06.2019
  • Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
  • Assists with shipments, merchandising, restocking, and pricing.
  • Presents positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward job and company.
  • Complies with all company policies.
  • Embraces service training and product programs.
  • Ensures all visual standards are followed, daily restock is completed and adequate size runs are represented per visual directions.
  • Assists in eliminating both employee and customer theft.
  • Helps maintain a neat and orderly sales environment.
  • Assists with keeping store organized as directed by store management.
  • Performs other duties as may be assigned.

Education

Associate Of Arts And Sciences -

Miami Dade College
Miami, FL
06.2020

Skills

  • De-Escalation Techniques
  • Call Documentation
  • Order Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Customer service excellence
  • Self Motivation
  • Problem-Solving
  • Team Collaboration
  • Team building
  • Problem-solving abilities

Timeline

Correctional Officer

Homestead Correctional Institution
11.2024 - Current

Service and Engagement Team Lead

Target
12.2021 - Current

Front Counter Staff Member

Bahamasair
03.2020 - 10.2021

Sales Associate

DTLR
01.2019 - 06.2019

Associate Of Arts And Sciences -

Miami Dade College

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Cierra Pointdujour