Cierra Rader

Originated, reviewed, processed, closed and administered member loan proposals.

• Submitted loan applications to underwriter for verification and recommendations.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for members experiencing credit/financial issues.
• Explained technical financial information to applicants in easy to understand language.
• Built lasting relationships with members.
• Opened minor and regular checking, savings and credit accounts.
• Actively listened to member concerns and found ways to actively help them.
• Maintained strict confidentiality of bank records and client information.
• Answer incoming phone calls and respond within the institutions SLA
• Maintained an OSAT score of 9.4 or higher

• Create and maintain a personable, hospitable atmosphere where members feel like family not like another transaction.
• Learn about a member's financial needs, establish trust and optimized sales opportunities resulting in quality customer service.
• Look for a unique way to accommodate a member's needs and requests to provide them with the best possible customer service.
• Keep and maintain an accurate and organized teller drawer and balancing totals.
• Look and create ways to improve the moral of my colleagues and members.
• Discover referral opportunities to invest in the growth of the company as well as the well being of members.
• Answer member inquiries regarding account balances, transaction history, services charges and interest rates etc.
• Build valuable relationships with colleagues.
• Create and allow for a coachable and forgiving learning environment.

• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Provided regular proof work.
• Built and strengthened customer relationships by creating excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via manual approaches.
• Maintained a organized and well balanced cash drawer.
• Recognized needs and referred to the appropriate officer for cross-sell or service opportunities.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Created a friendly atmosphere when interacting with coworkers and customers.
• Maintained a timely schedule.
• Maintained a clean facility by taking out trash, organizing merchandise, wiping down counters and hands-on items.
• Processed credit card payments.
• Assisted customers in fulfilling their needs by ordering product, returning and/or exchanging product to best comply with their individual need.
• Used problem solving skills to complete daily audits and find missing product.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Described product highlights and benefits to help guide purchasing decisions.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.

• Helped customers complete purchases, and locate items
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Mentored new team members on POS system operation, customer service strategies and store weekly sales.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Performed cash, card and check transactions to complete customer purchases.