Hi, I’m
ALICIA COBB
LITTLE ELM,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy to maintain customer satisfaction and contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Front Desk] position. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
Cheesecake Factory
Cashier Team Lead
03.2021 - 12.2021
Job overview
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Built and maintained effective relationships with peers and upper management.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
- Contributed to team success by filling in on cashier duties, providing product assistance, answering multi line phone, taking orders, merchandising shelves and cleaning customer areas.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with customer service team members to give exceptional service throughout entire shopping and purchasing experience.
- Managed quality communication, customer support and product representation for each customer.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to general inquiries from dashers, and clients via face to face or over phone.
Top Golf
Guest Services
07.2020 - 03.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong working relationships with team members to provide seamless guest services.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered multi line phone booking bay reservations on the computer for guest while keeping up with guest reservations that had been booked online and in person as to not double book any time slots.
- Scheduled and kept bay reservations straight on the computer from guest leaving and ones that had been waiting past their scheduled reserved time due to previous guest playing longer than expected.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in staff meetings to discuss improvements to guest services and implement new policies or procedures.
- Was the first line for guest to voices their disguised with the long wait times, and handled them with a smile as to best empathize with their concerns while still having to stick by the rules.
- Fielding complaints from guest due to long wait times as this was on of the first family entertainment establishments to open back up during COVID.
- Had to explain COVID protocol to guest and stick strictly by that protocol even though it was not favored by guest and they didn’t understand the reason behind some of the new rules in place.
- Entered, Added and updated guest memberships into the system so that our guest membership data base stayed up to date and members bills would be correct for all charges for golf fees, food and beverages as to not have any issues for guest.
- Took care of and handled high end and VIP guest that came in to use the facility.
Bruster's Ice Cream Shop
Scooper
04.2019 - 07.2020
Flix Brewhouse
Runner/Trainer/Server Trainer
05.2019 - 03.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with customer service team members to give exceptional service throughout entire guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained up-to-date knowledge of store policies regarding payments, and substitutions allowed or possible, in order to provide speedy and accurate service to each guest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Make sure orders are lined up to go to the correct client ticket to the correct theatre and seat number for runners to deliver.
Tonya Goodman Photography
Photographer
11.2017 - 05.2019
Lambert Imaging
Photographer Assistant
01.2017 - 05.2019
Education
Dallas college
Junior
Lone Star high school
Graduated
University Overview
- Graduated Cum Laude
- Member of the National Honor Society
- Member of Lone Star HS Riot Theater Group
- Member of Gateway Students
- 8th grade Cheerleader
Skills
- MS Office Proficiency
- Computer Efficiency
- Strong Work Ethic
- Professional Telephone Demeanor
- Exceptional Customer Service
- Analytical Thinking
- Dependable
- Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Team Lead
Cheesecake Factory
03.2021 - 12.2021
Guest Services
Top Golf
07.2020 - 03.2021
Runner/Trainer/Server Trainer
Flix Brewhouse
05.2019 - 03.2020
Scooper
Bruster's Ice Cream Shop
04.2019 - 07.2020
Photographer
Tonya Goodman Photography
11.2017 - 05.2019
Photographer Assistant
Lambert Imaging
01.2017 - 05.2019
Dallas college
Junior
Lone Star high school
Graduated
References
- Delia Molina, 469-268-8559
- Darrell Seybold, 972-877-6941
- Andi McDaniel, 469-207-7757
References
- Delia Molina, 469-268-8559
- Darrell Seybold, 972-877-6941
- Andi McDaniel, 469-207-7757
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