Cierra Romero
Newark,Delaware
Summary
Seeking to obtain a role in Information Technology, where I can contribute strong analytical and problem-solving skills, a dedicated work ethic, and a commitment to learning, while gaining hands-on experience that supports the organization’s goals.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Information Technology Intern
Wilmington University
Wilmington, Delaware
11.2025 - Current
- Resolved 50+ support tickets weekly related to deployment, printing and hardware troubleshooting.
- Assisted with audio and visual (A/V) equipment setup, including microphones, speakers, projectors, and media controllers.
- Delivered workstation installations with a 98% first time success rate, improving setup efficiency.
- Configured and maintained print servers supporting university departments and 100 users, reducing printing issues by 90%.
Instructional Paraprofessional
John R. Downes Elementary School
Newark, DE
01.2024 - 06.2025
- Supported classroom activities by providing over 500 hours of one-on-one instruction to students, resulting in a 25% increase in student engagement and participation.
- Monitored student performance, and recorded data to create progress reports.
- Implemented individualized education plans for students with disabilities.
- Assisted the certified staff in developing special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities.
Instructional Paraprofessional
Joseph M. McVey Elementary School
Newark, DE
09.2024 - 12.2024
- Provided behavioral management techniques to maintain a positive classroom environment.
- Collaborated with other educators and professionals to design instructional plans.
- Developed Individual Education Plans for students with disabilities.
- Maintained student records in accordance with district standards.
Preschool Teacher
St. Paul’s Lutheran Preschool
Newark, DE
09.2023 - 06.2024
- Assisted the lead teacher in preparing the classroom and materials for activities, ensuring a well-organized and stimulating learning environment for children.
- Build learning environments centered on diversity, equity, and inclusion to facilitate a safe learning experience that encapsulates cultural awareness.
- Organized materials and resources for daily educational sessions.
- Facilitated parent-teacher communication to address student needs effectively.
Education
Tech Impact IT Works
Wilmington, DE12-2025
Front End Web Developer Certificate -
West Governors University
04.2025
Teacher Academy of Maryland Program -
Cecil County School of Technology
Elkton, MD06.2021
High School Diploma -
Elkton High School
Elkton, MD06.2021
Skills
- Computer deployment and imaging
- Audio/visual support
- Networking basics
- Desktop support
- Technical troubleshooting
- Ticketing & support tools
- End user support
Certification
Certified in Cisco IT Essentials: PC Hardware & Software, demonstrating knowledge of hardware and software fundamentals, Cisco Networking Academy, October 2025
References
References available upon request.
Timeline
Information Technology Intern
Wilmington University
11.2025 - Current
Instructional Paraprofessional
Joseph M. McVey Elementary School
09.2024 - 12.2024
Instructional Paraprofessional
John R. Downes Elementary School
01.2024 - 06.2025
Preschool Teacher
St. Paul’s Lutheran Preschool
09.2023 - 06.2024
Tech Impact IT Works
Front End Web Developer Certificate -
West Governors University
Teacher Academy of Maryland Program -
Cecil County School of Technology
High School Diploma -
Elkton High School