Cierra Settlemire
Wapakoneta,OH
Summary
Sales professional with nearly 5 years of banking experience at 3Rivers Federal Credit Union. Proven track record in cross-selling and coaching teams to exceed goals. I strive for strong customer engagement and financial literacy, while ensuring operational excellence through effective training and performance management. Strong relationship builder with a focus on member satisfaction.
Overview
9
9
years of professional experience
Work History
Member Sales Specialist
3Rivers Federal Credit Union
06.2021 - Current
- Assist members with account inquiries and transactions, ensuring exceptional customer service.
- Educate members on credit union products and services to enhance financial literacy.
- Process loan applications efficiently, verifying information for accuracy and compliance.
- Collaborate with my team members to streamline sales processes and improve member engagement strategies.
- Develop training materials for new staff, enhancing onboarding experience and operational consistency.
- Conduct regular follow-ups with members to ensure satisfaction and address any concerns promptly.
- Community engagement through attending events and speaking to the public about financial wellness.
- Build relationships through making day to day calls to members.
- Responsible for cash ordering, supply orders and submit tickets to facilities if needed.
Team Manager
Bath & Body Works
01.2019 - 07.2021
- Led team to achieve sales goals through effective training and performance management.
- Developed and implemented operational strategies that enhanced customer service and engagement.
- Mentored staff, fostering a collaborative environment that increased team morale and productivity.
- Conducted new hire interviews and training.
- Helped with scheduling and set up onboarding.
Operator
Crown Equipment
07.2016 - 03.2021
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Collaborated with team members to streamline workflows, enhancing overall productivity during peak operations.
- Conducted routine inspections on machinery, ensuring compliance with safety standards and operational guidelines.
Sales Manager
Maurices
10.2017 - 01.2019
- Led sales team to exceed quarterly and daily targets through strategic training and performance management.
- Grew strong relationships with customers, ensuring exceptional service and repeat business.
- Led new floor sets and sale changes daily.
- Organized new shipments and put out new merchandise.
- In charge of coaching new team members.
- Building a daily schedule for team through working in store zones.
Education
High School Diploma -
Parkway High School
Rockford, OHSkills
- Goal oriented
- Cross-selling techniques
- Almost 5 years of banking experience
- Lead and coach tellers
- Daily balancing
- Top producing in sales and products
- Conversation comfortable
Accomplishments
Completed the Visioning Auglaize Leadership and Unity program in 2025.
Worked on a special team through 3Rivers for two years offering financial wellness workshops to our partners.
Timeline
Member Sales Specialist
3Rivers Federal Credit Union
06.2021 - Current
Team Manager
Bath & Body Works
01.2019 - 07.2021
Sales Manager
Maurices
10.2017 - 01.2019
Operator
Crown Equipment
07.2016 - 03.2021
High School Diploma -
Parkway High School