Cierra S. Flowers

The Site Security Manager for the CAC (Common Access Card) office is responsible for overseeing all security operations to ensure the protection of personnel, information, and physical assets. This role focuses on access control, identity verification, and adherence to Department of Defense (DoD) and federal security regulations. The Security Manager ensures secure and efficient processing of individuals requiring CAC issuance while maintaining a safe and compliant environment.

Key responsibilities:

• Supervise all daily operations of the CAC office, ensuring compliance with DoD and federal security protocols.
• Install and maintain equipment across 8 CAC processing stations, ensuring functionality and readiness.
• Process foreign affiliates for FIN (Federal Identification Number) and DoD ID numbers to ensure eligibility for CAC issuance.
• Manage CAC processing for military, civilian, and contractor personnel requiring access to the National Capital Region (NCR).
• Troubleshoot hardware/software issues related to CAC systems and biometric/ID verification equipment.
• Delegate tasks to appropriate team members or departments, ensuring proper follow-through and accountability.
• Answer incoming calls, assist with inquiries, and provide clear guidance on CAC processing and access requirements.
• Lead regular office meetings to coordinate tasks, communicate updates, and ensure smooth operations.
• Continuously develop and implement team morale-boosting initiatives to maintain a positive and productive work environment.
• Monitor and manage access control systems and ensure sensitive PII and equipment are securely handled.
• Coordinate with military security forces and federal agencies regarding access policies and incident response.

The Concierge serves as the first point of contact for residents, guests, and vendors at a residential apartment building. This role is responsible for delivering exceptional customer service, supporting the leasing office, managing package deliveries, and assisting with daily operations across various locations. The ideal candidate is highly organized, tech-savvy, and adaptable, with the ability to learn and retain multiple property management and security systems.

Key responsibilities:

• Greet residents, visitors, and vendors in a professional and welcoming manner.
• Answer and direct incoming phone calls; assist with resident inquiries and service requests.
• Support the leasing office with administrative tasks and communication as needed.
• Receive and securely store packages and deliveries from all major couriers (e.g., UPS, FedEx, USPS, Amazon).
• Notify residents of package arrivals and manage package logs or systems.
• Assist residents with general questions, amenity bookings, and building information.
• Attend staff meetings and participate in ongoing training and team coordination.
• Work at multiple residential properties as assigned; adapt to varying procedures and environments.
• Learn and retain operational knowledge of each property's systems (e.g., access control, visitor management, package tracking, communication platforms).
• Report maintenance issues, safety concerns, or resident complaints to the appropriate personnel.

Key responsibilities:

• Supervised daily store operations in the absence of management, ensuring team productivity and adherence to company standards.
• Handled cash transactions, processed returns/exchanges, and ensured proper cash handling procedures, including register audits and end-of-day reconciliation.
• Led team members in receiving and processing shipments; stocked and organized merchandise according to visual standards and planograms.
• Assisted with loss prevention efforts by monitoring store activity, securing high-risk merchandise, and enforcing company policies.
• Packed and processed online orders for in-store pickup and shipment, ensuring accuracy and efficiency.
• Supported seasonal transitions by executing layout changes, resetting displays, and organizing promotional materials.
• Trained new associates on store procedures, customer service, and POS systems; delegated tasks to ensure smooth workflow.
• Delivered excellent customer service, resolved escalated customer issues, and maintained a positive shopping environment.