Cierra Shaffer
Summary
Engaging Inside Sales Manager dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
10
10
years of professional experience
Work History
Account Manager, Inside Sales
Liturgical Publications Inc.
09.2022 - Current
- Developed and implemented sales strategies to increase revenue.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Worked closely with other departments to promote products and marketing campaigns.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Account Manager
Digital Forensic Corporation
06.2021 - 08.2022
- Extensive training to develop an in-depth understanding of various digital forensic services, specializing in cybersecurity
- Work with corporations, attorneys, private investigators, and individuals to uncover digital evidence to support civil, criminal and business investigations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Respond to client inquiries and follow up in a timely manner while maintaining a positive relationship
- Answer inbound calls with authority and professionalism
- Manage sales queue effectively.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
Floor Supervisor
VF Corporation (Vans)
10.2019 - 07.2021
- Support the Store Manager with the execution of daily business, customer engagement, store operations, talent supervision/development, and merchandising standards
- Supervise staff to ensure highest levels of customer engagement and sales results are achieved
- Foster a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability
- Provide sales-related feedback and coach daily performance for associates
- Assist in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager
- Ensure excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Developed and implemented strategies to improve customer service and increase sales.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Assistant Manager
Erie Island Coffee Company
03.2016 - 10.2019
- Manage day-to-day operations of the cafe
- Assist with hiring and onboarding of baristas
- Train employees on drink/food preparation and proper use of equipment
- Monitor daily expenses and revenues
- Coordinate with vendors and order supplies as needed.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Co-Manager
Genesco (Journeys)
11.2014 - 09.2016
- Meet and exceed personal and store sales goal, standards of performance
- Assist in training and developing a successful sales team
- Supervise and manage all aspects of daily store operations
- Provide feedback, coaching, and accountability to all employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Midpark High School
Skills
- 10 years experience in Sales/Customer Service
- 15 year experience in Technical Sales and Call Center
- 6 years experience in Service Industry
- ServSafe Manager Certified (2019)
- Sales analytics
- Pipeline Management
- Territory Management
- Client acquisition
- Objection handling
- CRM proficiency
- Account Management
- Competitor research
- Product Promotion
- Sales Team Leadership
- Sales Development
- Customer Relationship Building
- Marketing
- Achieve or exceed sales metrics and revenue targets
- CPR/AED Certified
- 70 WPM
- Microsoft Outlook, Excel, Word, and PowerPoint
Accomplishments
Inside Sales Circle of Excellence award winner 2023
Timeline
Account Manager, Inside Sales
Liturgical Publications Inc.
09.2022 - Current
Account Manager
Digital Forensic Corporation
06.2021 - 08.2022
Floor Supervisor
VF Corporation (Vans)
10.2019 - 07.2021
Assistant Manager
Erie Island Coffee Company
03.2016 - 10.2019
Co-Manager
Genesco (Journeys)
11.2014 - 09.2016
Midpark High School
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