Cierra Merrill
Independence,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Waitress
Smokehouse BBQ
2008.10 - 2011.12
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Supervisor in Nutrition Department
Freeman Health System
2011.12 - 2017.01
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained and updated schedules for the department.
Dispatch Supervisor
Alarm Central, LLC
2017.01 - 2023.02
- Supervised team of 5 employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Data Entry
Alarm Central, LLC
2023.02 - Current
- Maintained accurate customer records with diligent data entry and attention to detail.
- Processed new customers, ensuring accurate data entry and timely processing.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Supported team members with data entry tasks for timely completion of projects.
- Reduced errors in data entry by diligently reviewing and cross-checking information.
Education
High School Diploma -
Baxter Springs High School
Baxter Springs, KS05.2010
Skills
- Data Entry
- Empathy and patience
- Administrative tasks
- Typing Speed
- Clear Communication
- Excellent Phone Demeanor
- Computer Skills
Timeline
Data Entry
Alarm Central, LLC
2023.02 - Current
Dispatch Supervisor
Alarm Central, LLC
2017.01 - 2023.02
Supervisor in Nutrition Department
Freeman Health System
2011.12 - 2017.01
Waitress
Smokehouse BBQ
2008.10 - 2011.12
High School Diploma -
Baxter Springs High School
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