Cierra Simmons
Pacheco,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Office Assistant
Reichert Enterprises
Martinez, CA
09.2018 - 09.2023
- Helped a successful real estate/broker get listings for his business by doing daily mailings and phone calls to potential buyers.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted clients in cleaning the home staging and preparation for real estate sales process.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Implemented strategies to optimize successful closing of real estate transactions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Assisted with creating scripts and responses for consumer interaction.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Performed effective online demonstrations to prospects using data software.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Deli Sales Associate
Safeway
Moraga, CA
05.2017 - 01.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assisted customers in choosing menu items by providing food complementing information.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Shared information with customers about menu items, preparation methods, and ingredients.
Staffing Specialist
Alert Staffing
San Ramon, CA
02.2000 - 01.2002
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Completed the weekly payroll with expense reports for over 100 employees.
Floating Manager
Pure Beauty
Walnut Creek, San Ramon, Pleasanton, Fremont, CA
02.1999 - 12.1999
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Made daily bank deposits of the previous days earnings in the stores.
- Inventory/ Stock
Dispatcher
Shell Towing And Gas
Pleasanton, CA
01.1998 - 01.1999
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Rang up and released towing invoices and auto shop invoices for cars that were previously towed or worked on to their owners.
Education
High School Diploma -
Valley High School
DublinThe Full 1600 Hours Completed of Cosmetology - Cosmetology
Arnold Beauty College
Dublin, CA10.1996
Skills
- Multi-Line Phone Proficiency
- Time Management
- Mail Management
- Social Media Knowledge
- Excel Spreadsheets
- Sorting and Labeling
- Supply Restocking
- Payment Processing
- Grammar Understanding
- Office Supply Management
- Certified Legal Office Assistant
- Opening and Closing Procedures
- Digital File Management
- Scheduling Meetings
- Spreadsheet Creation
- Verbal and Written Communication
- Dedicated Team Player
- Self Starter
- Prioritizing Work
- Strong Problem Solver
- Strong Interpersonal Skills
- Mail Sorting and Distribution
- Employee Training
- Valid Driver's License
Timeline
Office Assistant
Reichert Enterprises
09.2018 - 09.2023
Deli Sales Associate
Safeway
05.2017 - 01.2018
Staffing Specialist
Alert Staffing
02.2000 - 01.2002
Floating Manager
Pure Beauty
02.1999 - 12.1999
Dispatcher
Shell Towing And Gas
01.1998 - 01.1999
High School Diploma -
Valley High School
The Full 1600 Hours Completed of Cosmetology - Cosmetology
Arnold Beauty College