Cierra Smith
Denton,TX
Summary
Proven professional with a background at Care Now, adept in customer service and Excel templates. Leveraged critical thinking and communication to enhance patient satisfaction and streamline inventory processes. Skilled in conducting training sessions and improving operational efficiency, demonstrating a commitment to excellence and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Care Now
02.2024 - 10.2024
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced patient satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved patient retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Transcribed phone messages and relayed to appropriate personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected deposits, fees, and payments.
- Verified insurance, coinsurance, and deductibles.
Server
Backporch Draft House
11.2023 - 06.2024
- Provided efficient and attentive service to ensure a positive dining experience
- Handled cash and credit card transactions and accurately balanced cash register
- Addressed customer inquiries and resolved any issues or complaints in a timely and professional manner
- Maintained a clean and organized work area
- Uphold high standards of customer service and professionalism at all times
Active Duty Military
U.S. Government
02.2020 - 11.2023
- Served as an active duty military member for 3 years 8 months
- Completed basic training and specialized training in Aircrew Flight Equipment
- Conducted pre-flight inspections and maintenance checks on all aircrew flight equipment
- Ensured proper functioning and serviceability of all survival and protective equipment
- Conducted training sessions on proper use and maintenance of equipment for aircrew members
- Developed and implemented inventory control procedures to track and manage equipment
- Collaborated with team members to troubleshoot and resolve equipment malfunctions
- Maintained accurate records and documentation of all equipment inspections and maintenance
- Monitored and maintained currency of all safety regulations and procedures related to aircrew equipment
- Coordinated with external vendors for repairs and replacements of equipment as needed
- Developed and implemented new excel templates to streamline tracking processes and increase efficiency
Education
Bachelor In Science - Health Sciences
Purdue University Global
Associate In Science - Health Sciences
North Central Texas College
Gainesville, TXSkills
- Training sessions
- Inventory control procedures
- Record keeping
- Excel templates
- Customer service
- Critical thinking
- Communication
- Detail Oriented
Certification
Basic Life Support certification
Timeline
Front Desk Representative
Care Now
02.2024 - 10.2024
Server
Backporch Draft House
11.2023 - 06.2024
Active Duty Military
U.S. Government
02.2020 - 11.2023
Bachelor In Science - Health Sciences
Purdue University Global
Associate In Science - Health Sciences
North Central Texas College
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