Cierra Smith
Jacksonville
Summary
Dynamic professional with extensive experience in operations and team leadership at the United States Postal Service. Proven ability in mail processing and performance evaluation, ensuring timely and efficient workflows. Adept at conflict resolution and fostering customer satisfaction, consistently enhancing team productivity and operational success.
Overview
15
15
years of professional experience
Work History
Supervisor Of Distribution Operations
United States Postal Service
Jacksonville
12.2020 - Current
- Working as a supervisor at the NDC my responsibilities include overseeing the incoming and outgoing mail, parcels, and freight.
- Scheduling and assigning each employee to a working area.
- I shift employees during the tour as the workload fluctuates.
- I monitor operational performance data throughout the tour and report any unusual problems that I may encounter to the MDO.
- I help coordinate the mail flow activity with other supervisors on the tour to make sure the mail is getting processed in a timely manner.
- I conduct on the job training in my area where I am supervising.
- Lastly, I conduct monthly safety talks with my team to ensure they are in compliance with safety regulations and energy conservation practices.
Correctional Officer
Jacksonville Sheriff's Office
Jacksonville
01.2013 - 08.2019
- Working as a Correctional Officer some of my duties and responsibilities include overseeing custody of inmates, and processing inmates after arrival in the facility.
- I maintained security of the institution, visitors, and welfare of the inmates.
- I've transported inmates to and from court.
- Conducted periodic random searches of inmates.
- Lastly, administered basic first aid and prepared reports on use of force incidents and inmate infractions.
Assistant Store Manager
Rainbow Clothing
Jacksonville
06.2010 - 05.2012
- Working as a manager at Rainbow clothing store.
- I greeted customers and resolved complaints on an- as needed basis.
- I scheduled, assigned, monitored, and evaluated the work of assigned staff.
- Managed shipments and incoming merchandise orders.
- Also reconciled refunds, exchanges, and customer request.
- Finally, maintained oversight of daily financials and receipt auditing.
Education
Bachelor of Science - Criminal Justice
University of North Florida
Jacksonville, FL08-2024
Associate In Science (A.S.) - Criminal Justice
Fayetteville Technical Community College
Fayetteville, North Carolina05.2017
Skills
- Worker Supervision
- Mail processing
- Team leadership
- Monitor work performance
- Professional demeanor
- Performance evaluation
- Shipping and receiving
- Conflict resolution
- Process Monitoring
- Customer Satisfaction
- Outgoing Shipments Oversight
References
References available upon request.
Timeline
Supervisor Of Distribution Operations
United States Postal Service
12.2020 - Current
Correctional Officer
Jacksonville Sheriff's Office
01.2013 - 08.2019
Assistant Store Manager
Rainbow Clothing
06.2010 - 05.2012
Bachelor of Science - Criminal Justice
University of North Florida
Associate In Science (A.S.) - Criminal Justice
Fayetteville Technical Community College
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