Solana Forstner
Humble,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while maintaining company values. Reliable professional with background in food service. Recognized for excelling at multitasking in fast-paced environments to prepare and plate exceptional food. Skillful in cleaning and organizing work areas before, during, and after every shift. Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Memorial Hermann
The Woodlands, TX
11.2023 - Current
- Set-up buffet lines according to established standards for presentation and sanitation.
- Kept track of inventory levels of food items and ordered additional supplies when necessary.
- Assisted with closing duties such as cleaning dishes, sweeping floors, restocking shelves.
- Restocked condiments, silverware, napkins, plates, cups. as needed.
- Maintained cleanliness of dining area by wiping down tables between seating changes.
- Cleared tables after guests finished their meals.
- Developed positive relationships with customers through friendly interactions.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Served meals to customers in a timely manner.
- Took orders from customers and relayed them to kitchen staff for preparation.
- Delivered drinks and refills as needed during meals.
- Checked food quality throughout the serving process for taste and presentation.
- Performed opening duties such as stocking supplies and preparing beverage stations for service hours.
- Greeted customers and provided them with menus.
- Assisted other departments such as catering or banquet services when needed.
- Ensured that all customer requests were met in a friendly, professional manner.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Made friendly conversation with customers to provide the most enjoyable stay in the hospital as possible.
Service and Engagement
Target
Humble, TX
11.2019 - Current
- Communicated with guests with outstanding customer service and to increase repeat business.
- Developed preventive maintenance procedures and schedules.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks of misplaced merchandise to keep areas neat.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions quickly to prevent long wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise damage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information and directed customers to designated store areas, as well as offer product advice.
- Collects all keys and cash from all registers in building at closing.
- Coordinate break schedules between team members.
- Keep an eye on other team members ensuring they are following safety procedures and assist when presented with issues.
- Process and delivered mobile curbside orders and in store pickup via mobile device.
- Fulfill guest orders by searching for items via mobile device, as well as bagging orders.
- Processed orders for shipping by scanning items and creating labels.
- Sort damaged and defective merchandise into designated area to be packaged and sent back to corporate.
Lead Party Host
Urban Air Trampoline and Adventure Park
Humble, TX
02.2019 - 11.2019
- Scheduled reservations and notified other party host and managers of large groups to prepare seating in advance.
- Answered telephone to provide party information and take reservations.
- Checked the party areas and serving areas to verify proper cleanliness and readiness for guests.
- Assisted serving staff, as well as taking guest food and beverage orders.
- Resolved conflicts within parties and handled situations with professionalism
- Managed guest expectations by relaying information regarding hours, party availability’s and specials as well as providing tours.
- Cleaned surfaces to mitigate spread of germs
- Collaborated with peers to deliver consistent service and promote customer retention.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
To-go/Hostess
Iguana Joe's
Humble, TX
01.2018 - 02.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
High School Diploma -
Atascocita High School
Humble, TX05.2019
Some College (No Degree) -
Lone Star College System
Spring, TXSkills
- Following safety procedures
- Attention to detail
- Willingness to learn
- Excellent POS knowledge
- Excellent customer service
- Ability to adapt in stressful situations
- Problem-solving
- Effective communication
- Food allergy awareness
- Strong Work Ethic
- Food safety knowledge
- Professional Appearance
- Sanitation Practices
- Menu Memorization
- Dining room organization
- Menu inquiries
- Performance Improvement
- Beverage Preparation
- Ordering Procedures
- Stress Tolerance
- Menu knowledge
- Efficient time management
- Guest service
- Food safety understanding
- Adaptive Learning
Certification
- Basic Life Support (BLS) Certification
- Registered Dental Assistant
- X-Ray Certification
Timeline
Patient Dining Associate
Memorial Hermann
11.2023 - Current
Service and Engagement
Target
11.2019 - Current
Lead Party Host
Urban Air Trampoline and Adventure Park
02.2019 - 11.2019
To-go/Hostess
Iguana Joe's
01.2018 - 02.2019
High School Diploma -
Atascocita High School
Some College (No Degree) -
Lone Star College System
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