Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cierra Stocks

Melbourne,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dedicated food industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
years of professional experience
1
Certification

Work History

Cumberland Farms

Retail Associate
06.2023 - 03.2024

Job overview

  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Firehouse Subs

General Manager
03.2020 - 08.2022

Job overview

  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Sandalwood High School
Jacksonville, FL

High School Diploma
05.2018

Skills

  • Cash Register Operation
  • Positive and engaging demeanor
  • Cleaning and sanitizing
  • Merchandise Display
  • Customer Engagement
  • Customer Service
  • POS System Operation
  • Teamwork

Certification

Serv-safe certified.

Timeline

Retail Associate

Cumberland Farms
06.2023 - 03.2024

General Manager

Firehouse Subs
03.2020 - 08.2022

Sandalwood High School

High School Diploma

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Cierra Stocks