Cierra Sweet
Orange,CA
Summary
Dynamic and people-centered professional with ten years of experience in customer engagement, event coordination, and program management. Adept at delivering exceptional service, fostering strong relationships, and executing complex projects with creativity and precision. Known for increasing participation, optimizing operations, and leading diverse teams to success in fast-paced environments that require problem-solving and attention to detail.
Overview
9
9
years of professional experience
Work History
Program Director
Brea Friends Community
12.2021 - Current
- Spearhead the planning and execution of large-scale community events and programs for 300+ attendees
- Oversee guest service, logistics, and coordination with vendors and volunteers to deliver seamless experiences
- Manage schedules, staffing, and budgets to ensure the smooth operation of events and services
- Enhanced guest satisfaction through personalized experiences and increased event participation
- Led and mentored a team of 25+, implementing processes that improved efficiency and team cohesion
Multi-Site Program Coordinator
DC Church
01.2019 - 12.2021
- Coordinated events and services across two locations, ensuring consistent quality and seamless execution
- Managed vendor relationships and collaborated on creating engaging experiences for 200-500 attendees
- Handled inventory, staffing, and resources to support multiple service areas and keep costs in line
- Designed and implemented volunteer training programs to standardize operations and improve service delivery
- Launched quarterly events that strengthened community connections and boosted client satisfaction
Event Operations Intern
Friends Community
08.2016 - 02.2019
- Assisted with logistics and event setup, ensuring a smooth experience for large groups
- Managed volunteer teams in event preparation and service, focusing on guest experience and operational flow
- Worked on optimizing event timing and resource allocation for maximum efficiency
Education
Master of Arts - Leadership
Azusa Pacific University
01.2024
Bachelor of Arts - English Literature
Hope International University
01.2018
Skills
- Customer Experience & Client Relations
- Strategic Event & Program Planning
- Team Leadership & Staff Development
- Inventory & Resource Management
- Budgeting & Cost Control
- Vendor Coordination & Relationship Management
- Multi-Site Operations Support
- Rapid Problem Solving & Crisis Management
- Operations Optimization & Workflow Improvement
- Strategic leadership
Professional Development
Leadership & Program Management, SBCV Conferences, 2020-2021
Timeline
Program Director
Brea Friends Community
12.2021 - Current
Multi-Site Program Coordinator
DC Church
01.2019 - 12.2021
Event Operations Intern
Friends Community
08.2016 - 02.2019
Bachelor of Arts - English Literature
Hope International University
Master of Arts - Leadership
Azusa Pacific University
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