Summary
Work History
Education
Skills
Timeline
Generic

Cierra sykes

aurora,il

Summary

Motivated and adaptable professional with a strong foundation in customer service, relationship-building, and time management. Seeking a role with career-growth potential to leverage solid experience in fostering teamwork, driving productivity, and promoting organizational excellence. Skilled at resolving complaints, ensuring customer satisfaction, and handling high-pressure situations in fast-paced environments. Proficient in standard data and word-processing applications, with a proven ability to enhance team loyalty and deliver exceptional service that promotes long-term client relationships

Work History

Olive Garden
  • Accurately took customer orders and relayed them to the kitchen staff, ensuring timely and correct preparation of meals
  • Managed multiple tables simultaneously in a fast-paced environment, maintaining efficiency and composure
  • Recommended menu items and specials to guests, upselling beverages and desserts to increase sales
  • Addressed customer concerns promptly, resolving complaints and ensuring guest satisfaction
  • Assisted team members during peak hours, fostering a cooperative and team-focused work environment
  • Regularly monitored table needs, refilling drinks, and pre-bussing to ensure a seamless dining experience

Beacon Hill
  • Assisted elderly residents with meal selections while maintaining a positive and professional demeanor
  • Identified and accommodated special dietary requirements, ensuring residents received appropriate meals
  • Monitored residents’ behavior, providing excellent customer service and maintaining a calm, supportive environment
  • Collaborated with team members to ensure efficient service through teamwork, time management, and problem-solving
  • Attended regular team meetings to stay informed on menu updates, policy changes, and best practices

Piccolo
  • Delivered premier customer service by fulfilling guest orders and promoting wine club memberships to enhance the dining experience
  • Ensured an optimal guest experience by managing seating arrangements, serving dishes, and clearing dinnerware promptly with professionalism and a positive attitude
  • Processed financial transactions accurately using the Point of Sales system, demonstrating attention to detail and adherence to company policies
  • Followed strict health and safety guidelines while preparing and serving food to uphold quality and safety standards
  • Collaborated with team members to ensure smooth operations, leveraging strong time management and problem-solving skills

Education

High School Diploma -

Glenbard South High School
05-2020

Skills

  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Strong organizational and time management abilities
  • Proficient in using customer relationship management (CRM) tools
  • Building and maintaining client relationships
  • Product knowledge and effective presentation skills
  • Upselling and cross-selling strategies

Timeline

Olive Garden

Beacon Hill

Piccolo

High School Diploma -

Glenbard South High School

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Cierra sykes