Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Sylvia

Mandeville,LA

Summary

BDC Representative with over 8 years of experience responding to automotive customer inquiries and setting up appointments with sales and service team. Results driven and dedicated to customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Sales BDC Representative

Bill Hood Chevrolet
Covington, LA
04.2022 - Current
  • Assisted customers with inquiries, product options, and scheduling appointments.
  • Processed all incoming calls, sales emails, and sales web chat requests promptly and professionally.
  • Scheduled follow-up appointments for customers when necessary.
  • Provided reminder phone calls to customers.
  • Provided follow-up calls after customer visit.
  • Tracked daily performance metrics including number of calls, emails, and texts handled per hour, day, week, month.
  • Performed data entry into computer systems accurately and efficiently.
  • Maintained electronic customer database to round up repeat business.
  • Provided support to other BDC representatives as needed.
  • Resolved customer complaints in a timely manner.

Sales and Service BDC Representative

Baldwin Motors
Covington, LA
04.2019 - 04.2022
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Scheduled follow-up appointments for customers when necessary.
  • Assisted in desking deals.
  • Assisted in location inventory.
  • Cold Calling.
  • Utilized CRM to record and track various stages of potential customer sales.
  • Followed up with customers after the sale and service to ensure their satisfaction with the product or service purchased.
  • Maintained an organized filing system for customer records and documents.
  • Provided accurate information to customers on products and services offered.
  • Generated reports on sales activities as needed for management review.
  • Explained warranty coverage to customers as needed.
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Processed payments and invoices according to established procedures.

Sales and Service BDC Representative

Legacy Buick GMC
Slidell, LA
06.2018 - 03.2019
  • Assisted customers with inquiries, product selection, and scheduling appointments for sales and service.
  • Provided support to other BDC representatives as needed.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Provided follow-up and reminder calls for scheduled appointments in sales and service.
  • Cold calling.
  • Resolved customer complaints in a timely manner.

Lead Service BDC Representative

Cadillac of New Orleans
Metairie, LA
10.2017 - 06.2018
  • Processed incoming calls and emails to service department.
  • Scheduled follow-up appointments for customers when necessary.
  • Followed up with customers after visit to ensure their satisfaction with the service performed and notify them of survey.
  • Assisted parts with calling customers awaiting delivered parts.
  • Provided phone calls to customers for upcoming services.
  • Substituting for service advisors when needed.
  • Fill-in receptionist when needed.

Lead Service BDC Representative

Royal Honda
Metiarie, LA
07.2016 - 09.2017
  • Assisted customers with inquiries and scheduling service appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Provided support to other BDC representatives as needed.
  • Followed up with customers after the service to ensure their satisfaction with service and notify them of survey.
  • Provided calls to no-show appointments.
  • Assisted advisors in preparing for next day appointments.
  • Assisted in opening and closing Repair Order tickets.
  • Utilized CRM to record and track customer services.
  • Provided calls to customers for delivered parts.
  • Assisted advisors on vehicle service status.
  • Assisting porters when needed.
  • Assisted advisors when needed to check in customers for service repair.

Education

High School Diploma -

Northshore High School
Slidell, LA
05-2015

Skills

  • Goal-Oriented
  • CRM Software
  • Follow-Up Calls
  • Performance Tracking
  • Time Management
  • Active Listening
  • Attention to Detail
  • Effective Communication
  • Reliability
  • Organizational Skills
  • Relationship Building
  • Adaptability and Flexibility
  • Multitasking

Timeline

Sales BDC Representative

Bill Hood Chevrolet
04.2022 - Current

Sales and Service BDC Representative

Baldwin Motors
04.2019 - 04.2022

Sales and Service BDC Representative

Legacy Buick GMC
06.2018 - 03.2019

Lead Service BDC Representative

Cadillac of New Orleans
10.2017 - 06.2018

Lead Service BDC Representative

Royal Honda
07.2016 - 09.2017

High School Diploma -

Northshore High School

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Cierra Sylvia