Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Orginizations
References
Timeline
Generic

Cierra Tataw

Atlanta,GA

Summary

Experienced Property Management Professional with over 7 years in property leasing, resident retention, and team management. Proficient in CRM platforms, financial analysis, and customer service, aiming to leverage my skills to contribute to the success of a dynamic property management team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Resident Services Manager

Cortland
Atlanta, GA
06.2023 - Current
  • Manage renewal and negotiation process for over 1000 resident accounts
  • Complete monthly audits of resident accounts for GA and NC portfolio
  • Analyze monthly excel spreadsheets to ensure prebill is accurate for GA and NC portfolio
  • Manage Delinquency process and eviction procedures for GA portfolio
  • Analyze agent performance reports to provide insight on how to increase agent performance
  • Onboard new team members on company processes
  • Oversee Final Account Statements for all resident accounts in GA portfolio.

Resident Experience Manager

Cortland
Alpharetta, GA
05.2022 - 06.2023
  • Helped property to reach 800 reputation score by creating and executing resident events, running review campaigns, building relationships with residents and attending promptly to resident concerns
  • Decreased delinquency from an average of $400,000 to 86,000 in 8 Months
  • Managed all Renewals and eviction procedures
  • Managed 342 resident ledgers and lease documents to ensure all accounts were accurate
  • Completed monthly account audits to catch any anomalies
  • Completed financial reports weekly to submit to Director of Operations to provide an overview of finances for property.

Associate Leasing Manager

Encore Mangement
Peachtree Corners, GA
10.2021 - 05.2022
  • Oversaw and managed leasing process for Single Family homes for company's entire portfolio
  • Created and provided daily/ weekly reports for analyzation
  • Recorded, monitored, and analyzed all traffic data to maximize occupancy
  • Onboarded leasing agents and leasing coordinators and provided them with support to ensure top agent performance
  • Monitored progress of new rental community to ensure that goals are being met
  • Increased occupancy from 90% to 98% within 3 months of start date.

Traveling Leasing Manager

JES
Atlanta, GA
05.2020 - 10.2021
  • Rotated to different properties to solely lease up the building to 100% occupancy
  • Reported to investors/ developers weekly with updates on the lease up process to ensure goals were being met
  • Trained new Property Managers on the Tax Credit leasing process, Hubspot CRM platform, and Onesite Software
  • Worked closely with Realpage compliance auditors to assist with quick approvals
  • Implemented marketing tactics to drive traffic for lease up
  • Managed Budget for Marketing for over 10 Lease up properties.

Operations Assistant

Champion Physical Therapy
Cumming, GA
01.2019 - 05.2020
  • Actively collected and posted payments to patient's ledger using Raintree Software
  • Acted as Marketing Lead by tactically highlighting clinic features
  • Onboarded new techs to properly assist the therapists, provide excellent customer service, and build relationships with doctors to assist with increasing referrals
  • Implemented and trained therapists on new processes to increase patient satisfaction
  • Conducted market research study to competitively price the new Alter G treadmill
  • Created and maintained excel spreadsheets regarding referrals for zone marketing.

Leasing Consultant

Preiss Company
Statesboro, GA
05.2016 - 01.2019
  • Leased over 50% of monthly goal to keep occupancy rate above 95%
  • Greeted, toured, and closed deals with prospective residents by providing an exceptional experience
  • Processed approvals using On-site software
  • Created and presented new marketing strategies to team that led to an influx of traffic
  • Trained incoming leasing consultants on several Realpage products
  • Created lasting relationships with residents to ensure a higher retention rate.

Education

Bachelor of Science - Kinesiology

Georgia Southern University
Statesboro, GA
12-2018

Skills

  • Customer service
  • Tax Credit
  • OneSite software
  • Lease up
  • Student Housing
  • Renewal Process Management
  • Appfolio software
  • OpsTechnology
  • Account Management
  • Yieldstar
  • Budgeting

Certification

Data Analytics - Google Certification, In progress, 08/2024

Accomplishments

  • Cortland- "Go Beyond" Award
  • Preiss Company- Site Leader

Orginizations

Cortland- Coalition (DEI), Communications Officer

Cortland- Social Media Ambassador

References

References available upon request.

Timeline

Senior Resident Services Manager

Cortland
06.2023 - Current

Resident Experience Manager

Cortland
05.2022 - 06.2023

Associate Leasing Manager

Encore Mangement
10.2021 - 05.2022

Traveling Leasing Manager

JES
05.2020 - 10.2021

Operations Assistant

Champion Physical Therapy
01.2019 - 05.2020

Leasing Consultant

Preiss Company
05.2016 - 01.2019

Bachelor of Science - Kinesiology

Georgia Southern University

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Cierra Tataw