Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Taylor

Baltimore,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience

Work History

Mental Health Support Worker

Sheppard Pratt Hospital
06.2023 - Current
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Provided clients with recommendations to community resources.
  • Facilitated support groups for clients to discuss issues related to mental health.

Administrative Assistant

Open Arms LLC
04.2020 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Customer Service Representative

Housing Authority Of Baltimore City
06.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

General Laborer

H And S Bakery
04.2019 - 02.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Notified supervisors of defective equipment or material.

Education

Diploma - College Prep

Baltimore City College
Baltimore, MD
06.2004

Skills

  • Sales Plan Implementation
  • Oracle JD Edwards EnterpriseOne
  • Sage 50 Accounting
  • Document Retrieval

Timeline

Mental Health Support Worker

Sheppard Pratt Hospital
06.2023 - Current

Customer Service Representative

Housing Authority Of Baltimore City
06.2021 - 06.2022

Administrative Assistant

Open Arms LLC
04.2020 - 03.2023

General Laborer

H And S Bakery
04.2019 - 02.2021

Diploma - College Prep

Baltimore City College

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Cierra Taylor