Cierra T.C. TUMBAGA
First Hawaiian Bank
Waianae,HI
1
Certification
9
years of professional experience
Experienced Banking Consultant skilled in customer service, relationship building, and problem resolution. Known for active listening, cross-selling, and creating smooth client experiences while maintaining accuracy and compliance.
Work History
Banking Consultant
4 Years 7 Months- Advised customers on deposit, lending, and digital banking solutions aligned with financial needs.
- Resolved complex customer inquiries across branch services.
- Strengthened customer relationships through responsive service and guidance.
- Supported team efficiency by streamlining service workflows and correcting account discrepancies.
- Extended and sustained relationships with customers to maintain and grow business.
- Nurtured relationships with department partners for smoother operations within the institution.
- Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships.
- Processed account openings, maintenance requests, and service changes with accuracy and compliance.
Barista / Restaurant Server
2 Years 10 Months- Prepared handcrafted coffee beverages, teas, and food items with consistent quality and speed.
- Trained new baristas on preparation, procedures, and customer service standards.
- Processed customer orders accurately using POS systems while handling cash and payments.
- Maintained clean workstations, equipment, and food-safe sanitation practices throughout shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Resolved guest concerns promptly while maintaining friendly, efficient service.
Server
2 Years- Coordinated dining room flow to support timely seating, order delivery, and table turnover.
- Processed orders accurately through POS.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to communicate order details and prevent service delays.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma
Skills
Know your customer
Customer Service-oriented
Operational efficiency
Critical thinking
Client engagement
Organization and time management
Team collaboration
Active listening
Relationship building
Problem-solving
Certification
Notary Public
Timeline
Banking Consultant
First Hawaiian Bank
03.2022 - CurrentRead More
Barista / Restaurant Server
ISLAND VINTAGE COFFEE
05.2019 - 03.2022Read More
Server
Just Tacos
05.2017 - 05.2019Read More
Waianae High School
High School Diploma
Read More