Cierra Thompson
Louisville,Ohio
Summary
Committed and results-oriented Medical Biller willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction. With three years of working remotely and a decade of customer service experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Carp Cosmetic Surgery Center
Uniontown, Ohio
12.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed cash, credit, debit, and check payments accurately and efficiently.
Collection Specialist
Synchrony Bank
Canton, OH
09.2022 - 03.2023
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Analyzed customer statement, financial condition, and account history to determine appropriate collection action.
- Negotiated repayment terms with customers based on their individual circumstances.
- Maintained accurate records of all collection activities in the computer system.
Patient Service Representative
US Acute Care Solutions
NORTH CANTON, OH
06.2021 - 08.2022
- Provided customer service support for patients regarding their account status, payments.
- Resolved discrepancies between insurance companies, patients, workers compensation and providers regarding billing errors.
- Generated invoices for services rendered by physicians and other healthcare providers.
- Submitted appeals when necessary on denied or underpaid claims due to incorrect coding issues or missing documentation.
- Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
- Submitted electronic and paper claims to insurance companies for payment.
Order Processor
Good Year
Akron, OH
11.2019 - 04.2021
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Assisted customers with inquiries related to product availability or changes in order status.
- Ensured accurate completion of paperwork associated with each order including returns.
Education
Some College (No Degree) - LPN
Portage Lakes Career Center
Green, OHSkills
- Customer Service
- Critical Decision-Making
- Insurance Claims
- Revenue Cycle Management
- Insurance Verification
- Organizational abilities
- Medical Terminology
- Telephone Etiquette
- HIPAA Compliance
- Collecting payments
- Statement Review
- De-Escalation Techniques
- Professional Demeanor
- Interpersonal Skills
- Problem-Solving
- Reliability
- Attention to Detail
- Self Motivation
- Written Communication
- Active Listening
- Task Prioritization
- Professionalism
- Multitasking
Timeline
Front Desk Receptionist
Carp Cosmetic Surgery Center
12.2023 - 04.2024
Collection Specialist
Synchrony Bank
09.2022 - 03.2023
Patient Service Representative
US Acute Care Solutions
06.2021 - 08.2022
Order Processor
Good Year
11.2019 - 04.2021
Some College (No Degree) - LPN
Portage Lakes Career Center
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