Cierra Thornton
Middleburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
CNA Paraprofessional Assistant
Fort White Elementary School
Fort White , FL
08.2019 - 01.2020
- Supervised small groups of students during instruction time.
- Organized and labeled student materials when setting up classrooms.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted teachers with planning and preparing lessons for students.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Offered students personalized educational, behavioral and emotional support.
- Graded assignments and tests and documented results into filing systems.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Assisted in the implementation of educational programs for special needs children.
- Collaborated closely with related services providers such as speech therapists.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Advocated for needs of the students with disabilities.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Served as an advocate for special education students within the school system.
Collections Representative
Citi
Jacksonville, FL
11.2017 - 05.2018
- Analyzed customer financial statements to determine payment plans.
- Followed up on promises made by customers regarding payments or settlements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Advised delinquent customers on strategies for debt repayment.
- Received payment and posted to appropriate customer accounts.
- Recorded information about customers' financial status and collections status efforts.
- Negotiated repayment terms with customers in accordance with company policy.
- Developed strategies to increase the effectiveness of collections efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Recorded and updated customer personal accounts with accurate contact information.
- Managed approximately 25-30 inbound and outbound calls daily.
Assistant Store Manager
Hibbitts Sporting Goods
Starke , FL
01.2017 - 11.2017
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Associate of Arts - General Studies
South Eastern University
Lakeland, FL 12-2023
High School Diploma -
Middleburg High School
Middleburg, FL06-2017
Skills
- Compassion and Empathy
- Basic Life Support
- Toileting Assistance
- Feeding Assistance
- Maintaining Confidentiality
- Compassionate Communication
- Retail Inventory Management
- Store Operations Oversight
- Customer Service Management
- Employee Training
- Team Development
- Shift Scheduling
- Customer Service
- Automated Dialer Experience
- Installment Plan Set up
- Accounting Skills
- Multi-Line Phone Systems
- Goal-Oriented
- Payment Posting
- Account Review
- Outbound Calling
- Call Center Background
- Credit and Collections
Timeline
CNA Paraprofessional Assistant
Fort White Elementary School
08.2019 - 01.2020
Collections Representative
Citi
11.2017 - 05.2018
Assistant Store Manager
Hibbitts Sporting Goods
01.2017 - 11.2017
Associate of Arts - General Studies
South Eastern University
High School Diploma -
Middleburg High School
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