Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Tomlinson

Corpus Christi,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Anasphone
Corpus Christi, TX
06.2022 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

CNA

San Rafael
Corpus Christi, TX
01.2020 - 05.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Personal Care Attendant

BRM HOME HEALTH
Corpus Christi, TX
03.2014 - 01.2019
  • Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
  • Provided physical support to clients by transferring them in and out of wheelchairs or beds.
  • Monitored vital signs such as temperature, pulse, respiration rate, blood pressure, and weight.

Education

Medical Assistant - Nursing

Del Mar College
Corpus Christi, TX

Skills

  • Medical Terminology
  • Data Entry
  • Medical Billing
  • Patient Scheduling
  • Inbound and Outbound Calling
  • De-Escalation Techniques
  • Typing
  • Escalation management

Timeline

Customer Service Representative

Anasphone
06.2022 - 01.2024

CNA

San Rafael
01.2020 - 05.2022

Personal Care Attendant

BRM HOME HEALTH
03.2014 - 01.2019

Medical Assistant - Nursing

Del Mar College
Cierra Tomlinson