Cierra Truss
Hanahan,SC
Summary
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Overview
22
22
years of professional experience
Work History
Director of Programs
Four Rivers Outreach
Charleston, SC
06.2021 - Current
- Developed and implemented program strategies to enhance community engagement and outreach initiatives.
- Led cross-functional teams to execute organizational goals and improve service delivery effectiveness.
- Fostered partnerships with local organizations to expand resource availability and support for underserved populations.
- Analyzed program performance metrics to identify areas for improvement and drive operational efficiency.
- Mentored program staff, providing guidance on best practices and professional development opportunities.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Evaluated community needs through research, adapting programs to address emerging challenges effectively.
Iss clerk/Stratford High school
Berkeley County School District
South Carolina
08.2024 - 11.2024
- Supervising students who violated school policies and have to serve time in the ISS classroom
- Implementing rules
- Working closely with the Discipline office and Administration
- Communicating with teachers pertaining to students assignments
Teacher Assistant
Berkeley County School District
Hanahan, SC
08.2021 - 05.2024
- Assisting the lead teacher with daily operations in a Preschool setting.
- Creating lesson plans and daily activities
- Following all DSS safety procedures and guidelines
- Providing a positive, fun, and learning environment for all students
Night GSR Attendent
Woodspring Suites
North Charleston, SC
06.2021 - 05.2022
- Checking guest into and out of the system. Handling money and processing payments. Answering after hour calls and handling after hour reservations. Assisting with laundry. Seeking sales leads. Handling all guest complaints and resolving within 15 mins.
Teachers Assistant(Media)
Charlotte Mecklenburg Schools
Charlotte, NC
10.2015 - 06.2019
- Assists in ordering supplies and equipment for the purpose of ensuring availability as needed.
- Assists teachers, students, administrators for the purpose of identifying resource materials for use in classroom and/or class assignments.
- Repairs books and materials for the purpose of ensuring the availability of books and library materials.
- Monitors parents, volunteers, student volunteers, student activities and computer use for the purpose of maintaining a safe environment conducive to learning.
- Perform circulation activities(e.g. item check-in and check out, lists of overdue items, etc.) for the purpose of controlling the use, location and availability of items in the collection.
Guest Service Representative/Night Auditor
Holiday Inn Express Matthews
Matthews, NC
03.2016 - 05.2018
- Checking all guest in and out of the hotel. Processing payments, handling guest complaints, providing excellent customer service. Making, modifying and cancelling reservations. Processing refunds, and assisting management with daily tasks
Front Desk Receptionist/Night Auditor
Best Western Plus Charlotte Matthews
Charlotte, NC
07.2012 - 02.2016
- Skills:
- Customer Service-
- Acknowledge, and Greet customers
- Manage multi-line telephone system; professionally, efficiently, with good communication skills.
- Attend to customer complaints and concerns immediately and facilitate a satisfactory resolution.
- Compile, and maintain all required paperwork, records, documents etc.
- Follow systems, and procedures outlined in Company Manuals.
- Provide excellent customer service skills
- Working closely with team members, and brainstorm on ways to improve customer satisfaction, and create activities for guests.
Front Office Supervisor
Fairfield Inn and Suites by Marriott
Charlotte, NC
10.2010 - 06.2012
- Front Office Management
- Coordinates front office activities, and resolve problems arising from customer complaints.
- Responsible for reservations, and room assignments.
- Assign duties to shift workers, and observe performances to ensure adherence to hotel policies.
- Confers, and cooperate with other department heads to ensure coordination of hotel activities.
- Interview, and hire applicants
- Process advance registration payments
- Work closely with the General Manager to perform payroll, and monthly reviews.
- Sales-
- Determine customer requirements and expectations in order to recommend specific products & solutions.
- Recommend alternate products based on cost, availability, or specifications.
- Accurately process customer transactions.
- Provide accurate information regarding availability of services, and facilities etc.
- Proactively recommend items needed by customers to increase customer satisfaction.
- Increase sales by cross-selling, up selling, add-on sales, and offering professional sale items.
- Educate customers on features, and benefits offered.
- Manage time effectively, meet personal goals, and work effectively with other team members.
- Present professional image at all times.
- Housekeeping:
- Highly skilled in sweeping, dusting, moping, scrubbing, washing, and vacuuming
- In depth knowledge of cleaning method
- Hands on experience to operate housekeeping equipment
- Able to understand and follow all safety precautions, and work related directions
- Demonstrates ability to accomplish physically challenging tasks
Child Care Representative/Housekeeper
Energy Sports and Fitness
Charlotte, NC
12.2008 - 09.2010
- Caring for children ages 6 months to 12 years of age. Responsible for creating and coordinating activities. Assisting with homework. Also responsible for cleaning entire gym, equipment, and classrooms.
Front Desk Supervisor
Baymont Inn & Suites Hotel
Columbus, NC
06.2004 - 07.2008
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Guided front desk staff through comprehensive training on customer service best practices and hotel policy adherence.
- Optimized room inventory and reservation processes using property management systems to ensure peak occupancy levels.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the hotel.
Education
High School Diploma -
Certificate of Completion - Medical Assisting
Fort Hayes Career Center
Columbus, OH05-2004
Associate of Applied Science - Early Childhood Care And Education
Trident Technical College
Charleston, SCSkills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Organizational leadership
- Strategic leadership
- Strategic planning
- Operations oversight
- Customer service experience
- Budgeting and financial management
- Innovation and creativity
- Financial management
- Lesson planning
- Student records management
- Child development
- Classroom management
- Training and development
- Problem-solving
- Multitasking
- Organizational skills
- Team building
- Excellent communication
- Time management
- Teamwork
- Customer service
Timeline
Iss clerk/Stratford High school
Berkeley County School District
08.2024 - 11.2024
Teacher Assistant
Berkeley County School District
08.2021 - 05.2024
Director of Programs
Four Rivers Outreach
06.2021 - Current
Night GSR Attendent
Woodspring Suites
06.2021 - 05.2022
Guest Service Representative/Night Auditor
Holiday Inn Express Matthews
03.2016 - 05.2018
Teachers Assistant(Media)
Charlotte Mecklenburg Schools
10.2015 - 06.2019
Front Desk Receptionist/Night Auditor
Best Western Plus Charlotte Matthews
07.2012 - 02.2016
Front Office Supervisor
Fairfield Inn and Suites by Marriott
10.2010 - 06.2012
Child Care Representative/Housekeeper
Energy Sports and Fitness
12.2008 - 09.2010
Front Desk Supervisor
Baymont Inn & Suites Hotel
06.2004 - 07.2008
High School Diploma -
Certificate of Completion - Medical Assisting
Fort Hayes Career Center
Associate of Applied Science - Early Childhood Care And Education
Trident Technical College