Cierra Valdes
North Port,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
Matney & Maio Construction Services
Sarasota, FL
01.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Resolved conflicts between contractors, developers, engineers, architects, and government agencies regarding permitting issues.
- Facilitated inspections for permitting, codes compliance, and final close-outs on projects.
Office Manager
Electrical Solutions of SWFL
Port Charlotte, FL
09.2023 - 01.2024
- Provided exceptional customer service by answering phones, responding to emails, and assisting clients.
- Managed scheduling of services and initiated new accounts.
- Prepared service agreements and processed payments
- Managed accounts receivable efficiently and effectively.
- Prepared daily schedules and routes for technicians on a regular basis.
- Maintained accurate attendance records for payroll purposes
- Taught and supported office colleagues in their roles
- Managed and organized personnel files and state licensing records
- Managed the scheduling of required training sessions
- Maintained accurate truck records and executed timely maintenance schedules.
Office Manager
Superb Aluminum & Screening
Port Charlotte, FL
12.2021 - 09.2023
- Streamlined accounts receivable procedures resulting in increased efficiency and reduced payment delays.
- Managed accounts payable process and reduced payment errors
- Handled the organization of customer files and effectively managed incoming calls
- Managed material ordering and coordinated delivery setups
- Provided written estimates
- Managed and processed all permits
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
Operations Manager
IAS Marketing Services
Sarasota, FL
08.2020 - 12.2021
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Generated ideas to increase sales through creative promotions.
- Supervised a team of junior marketers in executing various projects.
- Worked with management team to oversee and monitor marketing strategy.
- Identified and resolved billing issues efficiently and accurately.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
Billing Coordinator/Administrative Assistant
Performance Driven Landscaping
Sarasota, FL
06.2018 - 08.2020
- Responsible for ensuring the timely completion of daily and weekly objectives in collaboration with the Administrative and Operations Departments.
- Managed monthly budget reconciliation and job costing report preparation for the CEO.
- Provided oversight to the support center, handling a significant volume of customer calls, concerns, and requests.
- Developed and maintained 2 week look ahead reports to facilitate efficient project management.
- Contributed to the education and growth of newly hired office personnel.
- Achieved exceptional results by consistently processing monthly billing surpassing $300,000.00.
- Delivered accurate quotes to support Operations department.
- Managed the scheduling and coordination of all installations.
- Managed procurement of all materials.
- Collaborated with the company's Executive staff to achieve short and long range strategic planning goals.
Technical Support
Hoveround
Sarasota, FL
06.2017 - 06.2018
- Provided troubleshooting support to clients for various Hoveround product lines.
- Assists field representatives by providing support and guidance for technical and procedural inquiries.
- Engaged in outgoing communications with clients when necessary.
- Documented and reported product trends for analysis
Real Estate Assistant
Keller Williams Realty Gold - Audrey Smith
Englewood , FL
03.2017 - 05.2017
- Served as primary point of contact for incoming calls and efficiently recorded messages
- Managed effective distribution of incoming mail
- Operated scanners, facsimile machines and photocopiers.
- Created documents, spreadsheets, and presentations.
- Completed expense reports and various accounting forms
- Addressed routine inquiries from clients, agents, and brokers.
- Provided clerical support to agents and brokers during the sales process while photocopying sales documents, scheduling closing dates, and securing public property information.
- Completed and submitted listings and changes to Multiple Listing Services
- Followed up on loan commitments and secured status reports on loan progress after contract negotiation
- Organized and prepared documentation required for successful closings
- Collected and secured public documents from various sources, including courthouses and utility districts.
- Obtained approval from licensed employer and made keys for company listings, order surveys, termite inspections, home inspections, and home warranties.
- Received, recorded and deposited earnest money, security deposits and advance rents
- Typed contract forms for licensee approval
- Monitored licenses and personnel files
- Streamlined the process of computing commission payments
- Order signs
- Prepared flyers and promotional information for approval by licensee
- Acted as a courier service for document delivery and key pick-up
- Scheduled licensee appointments to showcase listed property
- Enabled smooth functioning of open house events by providing security and distributing promotional materials such as brochures.
- Gathered and compiled data for performance evaluations
Support Coordinator
Performance Driven Landscaping
Sarasota, FL
12.2012 - 05.2017
- Managed and responded to a high volume of incoming calls efficiently
- Generated open and closed calls.
- Managed the scheduling of meetings between relationship managers and homeowners
Education
Facial Specialist - Esthetics
Fashion Focus Hair Academy
Sarasota10-2021
High School Diploma -
North Port High School
North Port, FL 05-2013
Skills
- Compliance Monitoring
- Inventory Control
- Data Entry
- Supply Management
- Contract Administration
- Employee Supervision
- Office Management
- Customer Service
- Staff hiring
- Administrative Support
- Team Supervision
- Expense Reporting
- Bookkeeping
- Billing
- Workflow Planning
- Financial Accounting
- Scheduling Coordination
- Mail handling
- Credit and collections
- Payroll Processing
- Organizational Skills
- Workflow Optimization
- Human Resources
- Administrative Oversight
Languages
English
Native/ Bilingual
Timeline
Office Manager
Matney & Maio Construction Services
01.2024 - Current
Office Manager
Electrical Solutions of SWFL
09.2023 - 01.2024
Office Manager
Superb Aluminum & Screening
12.2021 - 09.2023
Operations Manager
IAS Marketing Services
08.2020 - 12.2021
Billing Coordinator/Administrative Assistant
Performance Driven Landscaping
06.2018 - 08.2020
Technical Support
Hoveround
06.2017 - 06.2018
Real Estate Assistant
Keller Williams Realty Gold - Audrey Smith
03.2017 - 05.2017
Support Coordinator
Performance Driven Landscaping
12.2012 - 05.2017
Facial Specialist - Esthetics
Fashion Focus Hair Academy
High School Diploma -
North Port High School
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