Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Watkins

Louisville,KY

Summary

Dynamic educator and customer service professional with a proven track record at Wilkerson Elementary, enhancing student performance and customer satisfaction. Expert in classroom management and public speaking, adept at fostering student engagement and resolving customer issues. Achieved significant improvements in learning outcomes and customer loyalty through innovative strategies and empathetic communication.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Instructor I

Wilkerson Elementary
08.2024 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Sales Associate

Macys Department Store
06.2009 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Kindergarten Assistant

Wilkerson Elementary
08.2017 - 08.2024
  • Played games with students to increase understanding of subjects.
  • Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
  • Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
  • Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.

Reading Assistant

Crums Lane Elementary
10.2016 - 05.2017
  • Assisted in the selection and organization of appropriate reading materials, ensuring access to diverse, high-quality texts for all learners.
  • Coordinated closely with speech therapists and other specialists when necessary, ensuring comprehensive support was provided for students with unique learning needs.
  • Participated in professional development opportunities to continuously refine teaching practices and stay current on best practices in literacy education.
  • Supported school-wide events promoting literacy, such as book fairs or family reading nights, fostering enthusiasm among students and families alike.

Customer Service Representative

Seven Counties Services Inc.
04.2012 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Jefferson Community & Technical College
Louisville, KY
08.2012 - 05.2014

University of The Cumberlands
01.2024 -

High School Diploma -

Central Magnet Career Academy
Louisville, KY
05.2005

Skills

Strong Communication Skills

Public Speaking

Class Instruction

Understanding of learning styles

Student Engagement

Ability to motivate students

Classroom Management

Recordkeeping

Testing and grading

Timeline

Instructor I

Wilkerson Elementary
08.2024 - Current

University of The Cumberlands
01.2024 -

Kindergarten Assistant

Wilkerson Elementary
08.2017 - 08.2024

Reading Assistant

Crums Lane Elementary
10.2016 - 05.2017

Jefferson Community & Technical College
08.2012 - 05.2014

Customer Service Representative

Seven Counties Services Inc.
04.2012 - 10.2016

Sales Associate

Macys Department Store
06.2009 - Current

High School Diploma -

Central Magnet Career Academy

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Cierra Watkins