Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Wilhoite

Kansas City,MO

Overview

1
1
Certification
7
7
years of professional experience

Work History

Barista

Starbucks
09.2021 - Current
  • Managed morning rush of 60-75 customers every half hour, delivering efficient, levelheaded customer service.
  • Received and accurately processed customer payments using POS systems, ensuring smooth transaction flow.
  • Certified as a trainer who works with new baristas on company policies and procedures regarding food handling and safety standards.
  • Collaborated with staff to create positive, cooperative environment supporting team goals.

Intern

Mental Health America of the Heartland
Kansas City, Kansas
08.2025 - 05.2026
  • Delivered compassionate, empathetic support through the Compassionate Ear warmline for individuals with mental health challenges.
  • Collaborated with staff to create educational materials promoting mental health awareness and reducing stigma.
  • Supported housing initiatives and community projects to enhance stability and link mental health with social well-being.
  • Participated in team meetings focused on program development and improving client services.
  • Maintained organized program operations through efficient data entry and document management.
  • Collaborated with the Kansas Mental Health Coalition to plan and coordinate Mental Health Advocacy Day in March 2026, supporting efforts to raise awareness and advance mental health policy and advocacy.

Intern

The Elizabeth Dole Foundation
08.2024 - 05.2025
  • Empowered military caregivers through resource provision, policy support, and community engagement initiatives that enhanced their well-being.
  • Co-lead a Financial Peace University for Veteran Caregivers
  • Engaged community leaders at Hidden Heroes and History Makers Gala to foster collaboration and support for veteran caregivers.
  • Researched perceptions of veteran caregivers regarding Psychedelic-Assisted Therapy to inform future support strategies.

Customer Service Cashier

Hy-Vee
06.2019 - 08.2021
  • Delivered frontline customer support for product and service transactions, ensuring smooth and efficient experiences.
  • Enhanced customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
  • Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to meet their needs.

Education

Masters of Social Work -

The University of Kansas
Lawrence, KS
05-2026

Bachelor of Social Work -

Park University
Parkville, MO
05-2025

Associate of Arts -

Metropolitan Community College
Kansas City, MO
05-2023

Skills

  • Task organization
  • Task accuracy
  • Collaboration skills
  • Professional communication
  • Diverse population engagement
  • Data management
  • Mental health advocacy

Certification

  • Youth Mental Health First Aider
  • Certified Peer Specialist

Timeline

Intern

Mental Health America of the Heartland
08.2025 - 05.2026

Intern

The Elizabeth Dole Foundation
08.2024 - 05.2025

Barista

Starbucks
09.2021 - Current

Customer Service Cashier

Hy-Vee
06.2019 - 08.2021

Masters of Social Work -

The University of Kansas

Bachelor of Social Work -

Park University

Associate of Arts -

Metropolitan Community College
Cierra Wilhoite