Cierra Williams
Owings Mills,MD
Summary
Dynamic Catering Assistant with a proven track record at Martins West, excelling in food presentation and customer service. Skilled in inventory monitoring and team collaboration, I enhanced event experiences through meticulous attention to detail and effective problem-solving. Committed to maintaining high hygiene standards while fostering positive client relationships.
Knowledgeable caterer with solid background in catering operations. Provided support in meal preparation and event setup, ensuring smooth service and customer satisfaction. Demonstrated organizational and multitasking skills in fast-paced environments.
Experienced with food preparation, event setup, and customer service. Utilizes organizational and multitasking skills to ensure efficient catering operations. Knowledge of maintaining hygiene standards and providing excellent customer experiences.
Experienced housekeeper with 1-2 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
5
5
years of professional experience
Work History
Catering Assistant
Martins West
06.2014 - 09.2015
- Assisted in food preparation, ensuring high standards of hygiene and presentation.
- Managed catering inventory, tracking supplies to minimize waste and optimize resources.
- Supported event setup and breakdown, facilitating smooth operations during busy service periods.
- Collaborated with kitchen staff to enhance menu offerings and improve customer satisfaction.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Communicated effectively with clients to understand their catering needs and preferences.
- Streamlined order processes by utilizing digital tools for efficient coordination of services.
- Trained new team members on operational procedures, fostering a cohesive work environment.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
Housekeeper
SAFE MANAGEMENT MD
04.2010 - 07.2012
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning equipment and supplies efficiently to ensure high standards of hygiene.
- Assisted with laundry services, ensuring timely delivery of fresh linens and towels.
- Reported maintenance issues promptly to improve guest experience and safety.
- Collaborated with team members to complete cleaning tasks within allocated time frames.
- Trained new staff on cleaning protocols and safety procedures for efficient operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Implemented best practices for waste disposal, contributing to a more sustainable environment.
- Adapted quickly to changing priorities while maintaining attention to detail in all tasks.
OVERNIGHT STOCKER/SALES ASSOCIATE
Warehouse Associates
04.2011 - 06.2011
- Organized and replenished inventory on sales floor to ensure product availability.
- Operated forklifts and pallet jacks for efficient stock movement and storage.
- Collaborated with team members to maintain cleanliness and safety standards in stockroom.
- Conducted regular inventory audits to identify discrepancies and minimize losses.
- Implemented improved shelving techniques to enhance product visibility and accessibility.
- Assisted in seasonal merchandise transitions, optimizing placement for customer engagement.
- Monitored expiration dates on perishable items, ensuring compliance with quality standards.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Education
High School Diploma -
Baltimore City Community College
Baltimore, MD06-2007
Skills
- Reliability and punctuality
- Team management
- Chef support
- Inventory monitoring
- Cooking
- Food presentation
- Food storage principles
- Meal delivery
- Allergen awareness
- Food safety
- Safe food handling
- Quality assurance
- Food preparation expertise
- Table preparation
- Table setting proficiency
- Food storage protocol
- Food restocking
- Food preparation mastery
- Hand-eye coordination
- Ingredient management
- Ingredient preparation
- Menu planning proficiency
- Event planning
- Portion control
- Weddings background
- Inventory control
- Guest monitoring
- Sanitation enforcement
- Cleaning and sanitizing
- Customer service
- Problem-solving
- Safe handling
- Relationship building
- Customer engagement
- Attention to detail
- Supply restocking
- Flexible and adaptable
- Creative thinking
- Team collaboration
- Team contribution
- Workplace safety
Accomplishments
- Collaborated with team of 10 in the development of safee management services
- Achieved cleaning and serveing through effectively helping with customers and team members
- Achieved satisfying and unstatisfied customers by completing anyting they requested with accuracy and efficiency.
- Documented and resolved any challange from customers and team members which led to marvelous results
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
English
Professional Working
Timeline
Catering Assistant
Martins West
06.2014 - 09.2015
OVERNIGHT STOCKER/SALES ASSOCIATE
Warehouse Associates
04.2011 - 06.2011
Housekeeper
SAFE MANAGEMENT MD
04.2010 - 07.2012
High School Diploma -
Baltimore City Community College