Cierra Williams
Philadelphia,USA
Summary
Dynamic professional with a proven track record at Comcast Business, excelling in customer relations and account retention. Skilled in business writing and effective communication, I leverage critical thinking to tailor solutions that enhance client satisfaction. My experience as a Private Caregiver showcases my problem-solving abilities and dedication to patient care.
Overview
10
10
years of professional experience
Work History
Private Caregiver
Family Caregiver
Philadelphia, PA
09.2021 - 09.2025
- Delivered primary care for elderly family member, ensuring daily personal needs were met effectively.
- Coordinated medical appointments and transportation, managing medication schedules to support health compliance.
- Streamlined task organization to enhance workflow while demonstrating patience, discretion, and problem-solving skills.
Customer Account Manager
Comcast Business
Horsham, PA
07.2018 - 08.2020
- Cultivated relationships with business clients, driving customer satisfaction and account retention.
- Assessed customer needs to recommend tailored business products, services, and solutions.
- Oversaw multiple accounts and tasks simultaneously, achieving performance goals and deadlines.
Sales Associate
Bloomingdales
Willow Grove, PA
03.2016 - 10.2018
- Built positive customer relationships through in-depth product knowledge, effective communication, and personalized shopping assistance, fostering loyalty.
- Assisted customers across multiple retail departments, delivering high-quality service in a fast-paced luxury retail environment, enhancing customer experience.
- Collaborated with team members and department staff to streamline daily store operations, contributing to improved customer satisfaction.
Education
Health Care Studies(A.A) - Dental Assistant Program
Community College
Philadelphia08-2026
Bachelor's Degree - Corporate Communications
Penn State
Abington12-2018
Skills
- Elderly care
- Health monitoring
- Client documentation
- Microsoft Office Suite
- Customer Relations
- Account retention
- Business Writing
- Problem Solving
- Critical Thinking
- Effective Communication
Awards
- Penn State Abington Professional Development
- PA Black Conference of Higher Education Student Leadership Development
- Philadelphia Public Relations Association
- Hootsuite Platform Certification of Achievements
Timeline
Private Caregiver
Family Caregiver
09.2021 - 09.2025
Customer Account Manager
Comcast Business
07.2018 - 08.2020
Sales Associate
Bloomingdales
03.2016 - 10.2018
Health Care Studies(A.A) - Dental Assistant Program
Community College
Bachelor's Degree - Corporate Communications
Penn State