Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

YOLANDA THOMAS

Yorkville,IL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Chief Hemo-Technologist IV

University Of Illinois - UI Health
03.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved payroll discrepancies quickly and successfully.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Devised hiring and recruitment policies for company.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Utilized clinical expertise to establish therapeutic relationships with patients and families through active communication and mutual goal setting.
  • Supervised patient care staff for appropriate techniques and adherence to facility policy and procedures.
  • Collaborated and communicated with physicians and other members of healthcare team to interpret, adjust and coordinate daily patient care plans.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.

Acute Dialysis Technician

Circle Medical Management
03.2000 - 03.2017
  • Provide direct patient care for assigned patients and assist in the care of other patients as needed
  • Perform all technical aspects of dialysis procedures
  • Assess patient’s response to dialysis therapy and make appropriate adjustments and modifications to the treatment plan as indicated or directed by the supervisor or as prescribed by the physician
  • Assess patient pre, interim, and post dialysis and document findings
  • Administer medications as ordered to assigned patients
  • Responsible for assessing educational needs of patient and educating the patient and family regarding end stage renal disease, dialysis therapy, diet and medications
  • Measuring and recording stats, patient observations, machine set up and other duties to ensure the compassionate, professional delivery of outpatient dialysis services, and other CNA, MA, phlebotomy tasks
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.

Dialysis Instructor

Truman College
01.2011 - 12.2014
  • Responsible for providing systematically planned and delivered instruction
  • Conducting weekly student assessments, ensuring a safe learning environment while monitoring students in classroom and lab sessions, instruction including hands on and theory, classroom management, clinical supervision (as applicable)
  • Administrative tasks that may include reports, syllabus and lesson plan development, development of student materials and tests, and supervision of students.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Increased student participation via engaging lectures and assignments.

Chief of Operations

500 Degrees Restaurant
01.2006 - 09.2009
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Supported business growth through strategic planning and process development.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.

Dialysis Technician

Fresenius Medical Care at St. Francis Hospital
02.2006 - 05.2009
  • Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure.
  • Attaches dialyzer and tubing to machine to assemble for use, mixes dialysate, according to formula, primes dialyzer with saline or heparinized solution to prepare machine for use
  • Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine, takes and records patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate, explains dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties, cleans area of access, using antiseptic solution, connects hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer, inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards, starts blood flow pump at prescribed rate, inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits, calculates fluid removal or replacement to be achieved during dialysis procedure, monitors patient for adverse reaction and hemodialysis machine for malfunction
  • Takes and records patient's postdialysis weight, temperature, blood pressure, pulse rate, and respiration rate.

Education

Associate Degree in Nursing -

Malcolm X College
Chicago, IL
05.2004

Patient Care Tech and Tele Monitor -

Triton College
River Grove, IL
05.1993

High School Diploma, Standard courses with above average proficiency in nursing. -

Josephinum Academy
Chicago, IL
05.1990

Skills

  • Business Administration
  • Performance Management
  • Operations Management
  • Financial Management
  • Staff Development
  • Policy Implementation
  • Performance Evaluations
  • Complex Problem-Solving
  • Team Leadership
  • Decision Making
  • Effective Communication

Certification

  • CNA
  • Monitor Tech
  • CCHT
  • Plasmapheresis

References

References available upon request.

Timeline

Chief Hemo-Technologist IV

University Of Illinois - UI Health
03.2017 - Current

Dialysis Instructor

Truman College
01.2011 - 12.2014

Dialysis Technician

Fresenius Medical Care at St. Francis Hospital
02.2006 - 05.2009

Chief of Operations

500 Degrees Restaurant
01.2006 - 09.2009

Acute Dialysis Technician

Circle Medical Management
03.2000 - 03.2017

Associate Degree in Nursing -

Malcolm X College

Patient Care Tech and Tele Monitor -

Triton College

High School Diploma, Standard courses with above average proficiency in nursing. -

Josephinum Academy

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