Cierra Wilson

Provided one-on-one support to student with autism, implementing individualized behavior plan.

Monitored and documented client progress for accurate reporting.

Collaborated with special education teachers to enhance behavior management strategies.

Employed positive reinforcement techniques to encourage desired behaviors.

Delivered comprehensive reports to supervising board-certified behavior analyst (BCBA).

• Ensured safe transportation of passengers to various locations using personal vehicle. Delivered a professional and friendly experience throughout each journey. Helped passengers with luggage for added comfort. Employed smartphone GPS navigation to optimize travel routes.

• Delivered one-on-one support to high school student with autism, implementing individualized behavior plan under supervision of board-certified behavior analyst

• Managed customer interactions and support tickets to resolve issues promptly. Provided insights through reports and dashboards on customer behavior, sales performance, and marketing effectiveness. Maintained strong relationships with clients through regular follow-ups after visits to sales and service departments.

• Assist with daily living tasks for client with Alzheimer's, including bathing and dressing, preparing meals for breakfast, lunch, dinner, administering daily medication, driving client to and from doctor's appointments, maintaining light housekeeping duties, running errands such as grocery and clothing shopping, providing companionship and emotional support, engaging in light activities such as walking, puzzles, painting, planting, and listening to music.

• Handled multi-line phone systems to efficiently answer incoming calls. Processed cash transactions for services provided, ensuring precise accounts. Conducted daily cash drawer balancing to uphold financial accuracy. Oversaw rental car administration, facilitating smooth customer interactions. Organized and filed paperwork while stocking new vehicles for operational readiness. Kept waiting area tidy and served coffee to enhance customer experience.