Summary
Overview
Work History
Skills
Languages
Timeline
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Cierra Workman

Dublin,OH

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Cantina Hospitality. Skilled in mentoring, communication, and inventory management, I excel in fast-paced environments, driving results through effective problem-solving and a commitment to excellence. Demonstrated ability to improve operational efficiency, embodying punctuality and reliability.

Overview

8
8
years of professional experience

Work History

Shift Manager

Cantina Hospitality
06.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.

Shift Leader

Cantina Hospitality
01.2022 - 06.2022


  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Relocated temporarily to assist another store

Assistant Manager

Pacific Bells
03.2017 - 05.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Completed truck orders
  • Achieved multiple cores

Team Member

Taco Bell Corporate
08.2016 - 03.2017
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Skills

  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Mentoring and Coaching
  • Communication
  • Experience

Languages

Spanish
Limited Working

Timeline

Shift Manager

Cantina Hospitality
06.2022 - Current

Shift Leader

Cantina Hospitality
01.2022 - 06.2022

Assistant Manager

Pacific Bells
03.2017 - 05.2022

Team Member

Taco Bell Corporate
08.2016 - 03.2017

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Cierra Workman