Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Young

Aurora,CO

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably at General Dynamics. Skilled in machine operation and adept at managing high-stress situations, demonstrating both technical proficiency and exceptional interpersonal abilities. Achieved significant improvements in process optimizations and customer loyalty through innovative problem-solving and safety awareness.

Overview

8
8
years of professional experience

Work History

Coil Winder

Howard Industries
10.2023 - 03.2024
  • Adjusted fixtures and tensions to provide proper winding tension.
  • Set up and calibrated machines.
  • Followed safety protocols while operating machinery.
  • Completed tasks according to production specifications and within established tolerances.
  • Conducted filing and grinding functions to prepare cores for winding.
  • Conducted routine maintenance on coil winding machinery, ensuring optimal performance and minimizing downtime.
  • Assisted in training new hires, sharing expertise in coil winding techniques and best practices.

Retail Reset Merchandiser

Advantage Solutions
08.2022 - 06.2023
  • Boosted efficiency through regular communication with team members, sharing project updates and relevant information.
  • Optimized space utilization, rearranging shelving configurations as needed to accommodate various product types.
  • Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
  • Maximized sales potential with strategic product placement based on customer preferences and market trends.
  • Maintained inventory accuracy, conducting regular audits and reconciling discrepancies in a timely manner.
  • Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.

Store Associate

Walmart
05.2021 - 11.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Sales Associate

CVS Pharmacy
03.2020 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

CVS Pharmacy
06.2019 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

General Dynamics
10.2017 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier

Corner Market
03.2016 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Arts - Mass Communications

Jones County Junior College
Ellisville, MS
05.2016

Skills

  • Machine Operation
  • Safety awareness
  • Planogram Execution
  • Visual Merchandising
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Critical Thinking

Timeline

Coil Winder

Howard Industries
10.2023 - 03.2024

Retail Reset Merchandiser

Advantage Solutions
08.2022 - 06.2023

Store Associate

Walmart
05.2021 - 11.2021

Sales Associate

CVS Pharmacy
03.2020 - 08.2020

Sales Associate

CVS Pharmacy
06.2019 - 11.2019

Customer Service Representative

General Dynamics
10.2017 - 12.2018

Cashier

Corner Market
03.2016 - 02.2017

Associate of Arts - Mass Communications

Jones County Junior College

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Cierra Young