Cierra Jonét Day
Nashville,TN
Summary
I am Cierra Jonét Day an Economic/Finance Major from Tuscaloosa, AL skilled at counting money, processing payments and building relationships. who also Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. I am one who is flexible, open minded, and loves a learning experience. I strive to be successful in every aspect of life with the strength of my Lord and Savior , Jesus Christ, anything is possible.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Ten Credit Union
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Remote work during inclement weather
Full Time Teller
First Horizon Bank
01.2024 - Current
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained the features of various banking products available to customers.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Teller
Wells Fargo
01.2023 - 12.2023
Temporary Travel Teller
Synovus Bank
05.2022 - 12.2022
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered exceptional service to customers in person or over telephone.
Cashier
Aldi
02.2022 - 09.2022
- Processed sales transactions to prevent long customer wait times.
- Organized cash movements between offices and to or from banks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate
TJX Companies
09.2021 - 02.2022
- Operated cash register, collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Personal Shopper
Walmart
01.2019 - 08.2020
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers.
- Completed pickup and shopping orders for customers across Walmart.
Education
BBA - Economics/Finance
Tennessee State University
Nashville, TN05.2025
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05.2020
Skills
- Problem-Solving
- Merchandise Restocking
- Cash Handling
- Customer Service
- Honest and Dependable
- Cash Register Operations
- Credit and Cash Transactions
- Cash Counting Machine Operations
- Microsoft Excel
- Data entry
- Call center operations
Volunteer work
- Brest Cancer awareness association Tuscaloosa, Alabama 2017-2020
- Community Soup Kitchen Tuscaloosa, Alabama 2018-2020
- West Alabama Food Bank Tuscaloosa, Alabama 2018-2020
- Toys for Tots Tuscaloosa, Alabama Winter 2018-2019
- Tuscaloosa Annual Heath Fair Tuscaloosa 2018-2019
Timeline
Call Center Representative
Ten Credit Union
11.2024 - Current
Full Time Teller
First Horizon Bank
01.2024 - Current
Teller
Wells Fargo
01.2023 - 12.2023
Temporary Travel Teller
Synovus Bank
05.2022 - 12.2022
Cashier
Aldi
02.2022 - 09.2022
Sales Associate
TJX Companies
09.2021 - 02.2022
Personal Shopper
Walmart
01.2019 - 08.2020
BBA - Economics/Finance
Tennessee State University
High School Diploma -
Hillcrest High School