Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Work Availability
Quote
Software
Timeline
Hi, I’m

Cierra Matthew

Miami,FL

Summary

Adept at enhancing workflow and ensuring equipment reliability, excelled at Medcare Infusions by optimizing pharmacy operations and conducting preventive maintenance on biomedical devices. Having a blend of problem-solving and team collaboration skills led to improved efficiency and patient satisfaction. Proven leadership in training staff and managing inventory underscores the commitment to excellence. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
years of professional experience

Work History

Medcare Infusions

Pharmacy Technician/Biomedical Equipment Technician
01.2022 - Current

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
  • Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use.
  • Enhanced equipment performance by conducting thorough preventive maintenance on biomedical devices.
  • Performed preventive maintenance for medical equipment.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume infusion pharmacy environment.

Walgreens Boots Alliance

Pharmacy Technician
01.2021 - 01.2022

Job overview

  • Answered over 75 incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Alorica

Customer Service Representative
01.2016 - 02.2021

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered over 100 constant flow of customer calls with minimal wait times.

Gwinette Medical Center

Environmental Services Supervisor
02.2012 - 01.2016

Job overview

  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Fostered positive work environment by addressing employee concerns and providing opportunities for professional development.
  • Supervised and directed daily work of team of 25 sanitation personnel.

Allied Universal Security Services

Security Officer
01.2008 - 01.2012

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored 7 premises in company vehicle, and by foot.

Education

Concorde Career Institute
Hollywood, FL

Associate of Science from Medical Office Management
08.2024

University Overview

  • Honor Roll 2023

Georgia Piedmont Technical College
Clarkston, GA

GED
01.2007

University Overview

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Medication Dispensing
  • Customer Service
  • Data Entry
  • Inventory Management
  • Resolving Complaints
  • Employee Training
  • Staff Leadership
  • Equipment Cleaning and Maintenance

Additional Information

Additional Information

I also have experience as an patient intake coordinator .

Certification

  • Licensed Pharmacy Technician - 2021
  • Certified Biomedical Equipment Technincian

Accomplishments

Accomplishments
  • Improved customer service standards by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft

Timeline

Pharmacy Technician/Biomedical Equipment Technician
Medcare Infusions
01.2022 - Current
Pharmacy Technician
Walgreens Boots Alliance
01.2021 - 01.2022
Customer Service Representative
Alorica
01.2016 - 02.2021
Environmental Services Supervisor
Gwinette Medical Center
02.2012 - 01.2016
Security Officer
Allied Universal Security Services
01.2008 - 01.2012
Concorde Career Institute
Associate of Science from Medical Office Management
Georgia Piedmont Technical College
GED

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Cierra Matthew