Cierria Mercado
Charlotte,NC
Summary
Respected Mental Health clinician with 4 years of experience assisting clients with building coping mechanisms to address life challenges. Skilled in conflict resolution ,addressing trauma through various techniques. In my current role I am skilled at task management, communication, problem-solving, teamwork techniques, assessing the needs of vulnerable clients , tracking and helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals.
Experienced in working with clients from diverse cultural and religious backgrounds while assisting to help individuals navigate through traumatic experiences while guiding clients to regain strength and purpose to heal.
Overview
11
11
years of professional experience
Work History
Mental Health Clinician
Wellpath LLC.
06.2022 - Current
- Observed and monitored client behavior and responses to treatment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Clinical Assistant (Intern)
P&G Clinical Services LLC
08.2020 - 05.2021
- Learned and observed other practitioners specialized in the area of trauma for children, adolescents, adults & families
- I consulted to develop treatment plans and prevention strategies for some clients with behavioral mental health conditions.
- shadowed practitioners while they gathered client histories, and assessed during individual sessions.
- advised to develop treatment plans and prevention strategies for clients with behavioral or mental health conditions.
- discuss monitoring clients' progress and collaborating to address various issues
Administrative Assistant / In-home Needs Assessment Provider (intern)
Senior Helpers
01.2019 - 05.2019
- I assisted with operations in offering services from specialized care for those with chronic diseases like Alzheimer's and dementia to companion services for seniors looking for assistance with daily activities
- I practiced medical social administration, and home assistance services
- Interacted with patients in their homes, the center and neighborhood.
- Analyzed problems and worked with teams to develop solutions.
- Scheduled and provided home visits to complete needs assessments for current and future residents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant for VA Vocational Rehabilitation
DEPARTMENT OF VETERANS AFFAIRS
01.2017 - 01.2019
- Administrative assistant serves as custodian of classified documents, signs receipts for records, inventories, and files, and secures classified documents
- Prepares documents for destruction or other disposition ensures proper accountability of papers based upon the degree of classification
- Greeted and briefed Veterans (clients) prior to being transferred to counselors
- Trained new employees in organizational and scheduling procedures in order to free up senior staff members
- Analyzed departmental documents for appropriate distribution and filing in advance of staff needs
- Produced reports and documents for senior team members
- Researched and updated all required materials needed for the firm and partners
- Supported Chief Operating Officer with daily operational functions
- Assisted various business groups with document organization and dissemination during acquisitions
- Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.
Petroleum Heavy Vehicle Operator/Analyst
UNITED STATES ARMY
01.2013 - 01.2016
- Petroleum Supply Specialists oversee the Army's use of petroleum
- These soldiers are trained to operate a range of equipment used to distribute petroleum
- They stock bulk and packaged petroleum products and handle accounting duties for any inventory received
- Petroleum Supply Specialists also is responsible for selecting and submitting petroleum samples for laboratory testing to ensure quality control criteria are being met
- Supervised the transportation and distribution of petroleum products of 23 tracked vehicles and 60 wheeled vehicles
- Ensured reports were submitted well in advance of required submission time in order to allow time for adjustments by senior staff
- Contributed to 100% accountability of all petroleum and oil products of value in excess of $4.2 million worth of high-quality Jet Fuel.
Education
Masters of Social Work -
Johnson C. Smith University
Charlotte, NC01.2021
Bachelors of Social Work -
Austin Peay State University
Clarksville, TN01.2019
Skills
- Psychological Evaluation
- Clinical Documentation
- Crisis Management
- Behavioral Assessment
- Goal Setting Assistance
- Multicultural Competence
- Mental Health Assessment
- Psychotropic Medications Knowledge
- Treatment Planning
- Dual Diagnoses Expert
Websites
Volunteer Interests
Disabled American Veterans Services, 2017, 2020
Timeline
Mental Health Clinician
Wellpath LLC.
06.2022 - Current
Clinical Assistant (Intern)
P&G Clinical Services LLC
08.2020 - 05.2021
Administrative Assistant / In-home Needs Assessment Provider (intern)
Senior Helpers
01.2019 - 05.2019
Administrative Assistant for VA Vocational Rehabilitation
DEPARTMENT OF VETERANS AFFAIRS
01.2017 - 01.2019
Petroleum Heavy Vehicle Operator/Analyst
UNITED STATES ARMY
01.2013 - 01.2016
Masters of Social Work -
Johnson C. Smith University
Bachelors of Social Work -
Austin Peay State University
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