Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Ciersten Lopez

San Antonio

Summary

Experienced in conducting comprehensive behavioral assessments and developing targeted intervention plans, utilizing evidence-based practices to support client behavioral improvements. Knowledgeable in fostering positive client relationships and maintaining a collaborative therapeutic environment. Strong background in customer interactions and service solutions, skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavioral Therapist

Action Behavior Centers
08.2024 - Current
  • Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
  • Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
  • Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
  • Enhanced treatment effectiveness by collaborating with multidisciplinary teams, including psychologists, social workers, and teachers.
  • Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
  • Assisted in training new Registered Behavioral Therapists on company policies, procedures, and therapeutic approaches.
  • Consistently met or exceeded productivity expectations while maintaining a high standard of care for all assigned clients.
  • Handled sensitive information confidentially according to HIPAA guidelines while maintaining client files accurately up to date.

Lead Teacher

Lily Pad Garden School
08.2022 - 08.2024
  • Lead Teacher in charge of watching over 12 or more kids. Making sure they had a nap, food, water play and more on a timely schedule. Making sure I had inventory done for the school before closing time.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Call representative

Caption Call
02.2021 - 11.2021
  • Listened to customer calls and caption them for deaf customers
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.

Cashier

Taco Cabana
12.2020 - 02.2021
  • I work as a cashier. I also jump on the line to help prepare food. I also cook and clean and run the drive thru where I prepare food while taking orders.

Crew Member

Chipotle
06.2020 - 12.2020
  • At Chipotle I handle the cash register while making sure our restaurant looks presentable while making customers feel welcomed. I also help with making the food.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Host

Texas Roadhouse
09.2019 - 06.2020
  • I was the first face you see when you walked in and I made sure our guests were welcomed and told them our Texas Roadhouse story every time.

Lead Host/Server

Cracker Barrel
01.2020 - 05.2020
  • I was Lead host and handled the computer to get people seated asap. I also would switch to become a server and I gave my customers my very best effort.

Education

Diploma -

Lopez Christian Academy, Home School
01.2018

Skills

  • Service excellence

  • Proficient in diverse communication methods

  • Cash Register Transactions

  • Adaptable to new challenges

  • Capable of working in a fast paced environment

  • Able to be efficient and stay focused under stressful situations

  • Childhood education support

  • Behavior reduction strategies

  • Autism spectrum disorder

  • Verbal behavior

  • Data gathering

  • Self-management strategies

Accomplishments

  • Documented and resolved behavior which led to improved development.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • RBT - Registered Behavior Technician

Interests

  • Knitting and Crocheting
  • Avid Reader
  • Gardening
  • Music
  • Baking
  • Dancing

Timeline

Registered Behavioral Therapist

Action Behavior Centers
08.2024 - Current

Lead Teacher

Lily Pad Garden School
08.2022 - 08.2024

Call representative

Caption Call
02.2021 - 11.2021

Cashier

Taco Cabana
12.2020 - 02.2021

Crew Member

Chipotle
06.2020 - 12.2020

Lead Host/Server

Cracker Barrel
01.2020 - 05.2020

Host

Texas Roadhouse
09.2019 - 06.2020

Diploma -

Lopez Christian Academy, Home School

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