Cihan AKYILDIZ
Jackson,WY
Summary
I am fully aware of all the work and procedures that need to be done at the hotel. I am energetic Hotel Manager enthusiastic about delivering superior service to every guest. Also, I am successful at cutting costs without impacting quality of service and guest satisfaction and history of driving company growth through professional and hardworking. Moreover, I am intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. I have extensive background in hotel management positions for high-end resort. I coordinated Hotel General Manager position with more than 20 years of experience working for high-end hotel chains. I am diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues and in-depth knowledge of hospitality industry and business administration. Additionally, I am highly energetic hotel manager with more than 20 years of experience working in hospitality industry. I have successful background with mid-range hotels providing unforgettable service to visitors and clients. Nevertheless, I have willingness to take on added responsibilities to meet team goals. I am detail-oriented team player with strong organizational skills. I have ability to handle multiple projects simultaneously with a high degree of accuracy and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Nonetheless, I have successful management background at reputable hotels and resorts.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel General Manager
UK Group-UK Ankara Hotel
10.2020 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Supervised team of 45 staff and helped to resolve issues arising during hotel operations
- Oversaw day-to-day operations of 100 room hotel with staff of 45 employees
Hotel General Manager
NEW GATE HOTEL
10.2018 - 10.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Developed and implemented promotional strategies to increase occupancy.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Supervised team of 30 staff and helped to resolve issues arising during shifts
- Oversaw day-to-day operations of 80 hotel with staff of 30 employees
General Manager of Operations
Hakkari TNP
03.1998 - 10.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new management program.
- Improved productivity while reducing staffing and operational costs by 20%
Education
M.D. - Senior Management
Senior Management
Ankara-TURKEY06.2020
Bachelor of Science - Management Science
Management And Security Science Faculty
Ankara-TURKEY06.1998
Skills
- Conflict Management
- Process Evaluations
- VIP Services
- Vendor Interaction
- Records Management Systems
- Hospitality Management
- Policy and Procedure Adherence
- Employee Development
- Budgeting and Cost Control
- Employee Performance Evaluations
- Interpersonal Communications
- Outstanding Communication Skills
- Revenue Management
- Procurement Strategies
- Business Administration
- Team Collaboration
- Hospitality Service
- Customer Assistance
- Time Management
- Expense Reporting
- Verbal and Written Communication
- Sensitive Information Handling
- Visitor and Customer Relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 12 months.
- Contacted previous guests through email messages with information on events and happenings at the resort, which led to a 95% upswing in business over a six-month period.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Created continuous revenue streams for the resort by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Certification
- Certified, Hotel Management, Hilton Ankara- [June 2010-July 2010)
- Certified Hotel Administrator
- CM - Certified Manager Certification
- Senior Management Training
- Conflict Solving
- Stress Management
- Problem solving
Languages
Turkish
Native or Bilingual
English
Full Professional
Albanian
Professional Working
Arabic
Limited Working
Serbian
Limited Working
Timeline
Hotel General Manager
UK Group-UK Ankara Hotel
10.2020 - Current
Hotel General Manager
NEW GATE HOTEL
10.2018 - 10.2020
General Manager of Operations
Hakkari TNP
03.1998 - 10.2018
M.D. - Senior Management
Senior Management
Bachelor of Science - Management Science
Management And Security Science Faculty
- Certified, Hotel Management, Hilton Ankara- [June 2010-July 2010)
- Certified Hotel Administrator
- CM - Certified Manager Certification
- Senior Management Training
- Conflict Solving
- Stress Management
- Problem solving
Similar Profiles
Abu Huraira AbbasiAbu Huraira Abbasi
Finance Account Officer at CROMWELL INTERNATIONAL , A HOTEL-BASED ENTERPRISE (UK)Finance Account Officer at CROMWELL INTERNATIONAL , A HOTEL-BASED ENTERPRISE (UK)
Alexandre de Sousa e Andrade QuartinAlexandre de Sousa e Andrade Quartin
Procurement Analyst at Aquanima UK - Santander GroupProcurement Analyst at Aquanima UK - Santander Group
BHAVYEN MEHTABHAVYEN MEHTA
Food and Beverage Assistant at Healthcare Corporation of America(HCA) and Compass Food Group (UK and Ireland)Food and Beverage Assistant at Healthcare Corporation of America(HCA) and Compass Food Group (UK and Ireland)