Cihan AKYILDIZ

I am fully aware of all the work and procedures that need to be done at the hotel. I am energetic Hotel Manager enthusiastic about delivering superior service to every guest. Also, I am successful at cutting costs without impacting quality of service and guest satisfaction and history of driving company growth through professional and hardworking. Moreover, I am intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. I have extensive background in hotel management positions for high-end resort. I coordinated Hotel General Manager position with more than 20 years of experience working for high-end hotel chains. I am diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues and in-depth knowledge of hospitality industry and business administration. Additionally, I am highly energetic hotel manager with more than 20 years of experience working in hospitality industry. I have successful background with mid-range hotels providing unforgettable service to visitors and clients. Nevertheless, I have willingness to take on added responsibilities to meet team goals. I am detail-oriented team player with strong organizational skills. I have ability to handle multiple projects simultaneously with a high degree of accuracy and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Nonetheless, I have successful management background at reputable hotels and resorts.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Handled all cash and credit cards for payment, resulting in zero errors over the course of 12 months.
• Contacted previous guests through email messages with information on events and happenings at the resort, which led to a 95% upswing in business over a six-month period.
• Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
• Created continuous revenue streams for the resort by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
• Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.

• Certified, Hotel Management, Hilton Ankara- [June 2010-July 2010)
• Certified Hotel Administrator
• CM - Certified Manager Certification
• Senior Management Training
• Conflict Solving
• Stress Management
• Problem solving