Summary
Overview
Work History
Education
Skills
Timeline
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Cijay Morgan

Summary

Energetic customer service and sales representative with 4+ years of experience. Motivated to complete and exceed every task at hand. Committed to creating long term customer, coworker, and employer relationships. Superior communication skills, understanding of client needs and sales closing rates. Proven record in exceeding sales goals. Reliable and upbeat employee. Positive attitude and easily connects with all people.

Overview

4
4
years of professional experience

Work History

Sales Representative

EcoShield Pest Solutions
03.2023 - Current
  • Door-to-Door sales (selling pest control service contracts)
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Developed strong rapport with customers and created positive impression of business.
  • Used scripts or persuasive sales techniques to convince clients in purchasing pest control.
  • Adhered to company initiatives and achieved established goals.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Negotiated pricing contracts with customers to maximize profits.
  • Completed documentation smoothly to finalize sales.
  • Drove team revenue totals by bringing in high sales numbers.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Answered customer questions about products and services.

Footwear Specialist

Dick's Sporting Goods
10.2020 - 03.2023
  • Understood footwear thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
  • Received shipments, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
  • Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Assisted customers sign up for store loyalty programs while explaining benefits in detail.
  • Kept knowledge of store sales, payment policies, and security standards up to date.
  • Rearranged footwear deck each season (footwear sets)
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.

Server

Benihana
08.2019 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Roswell High School
Roswell, GA
05.2019

Skills

  • Product and Service Knowledge
  • Problem-Solving Strengths
  • Negotiation Tactics
  • Qualified Lead Generation
  • Advertising Techniques
  • Accessories and Footwear
  • Consulting with Customers
  • Credit and Debt Card Processing
  • Presenting Information
  • Operated POS System
  • Communicating with Clients
  • Loyalty Programs
  • Customer Service
  • Client Rapport-Building
  • Maintaining Clean Work Areas

Timeline

Sales Representative

EcoShield Pest Solutions
03.2023 - Current

Footwear Specialist

Dick's Sporting Goods
10.2020 - 03.2023

Server

Benihana
08.2019 - 09.2020

High School Diploma -

Roswell High School

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Cijay Morgan