Ciji Holt
Donalsonville,GA
Summary
Dutiful Correctional Officer with experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.
Overview
1
1
Certification
Work History
Correctional Officer
Appalachee Correctional Institution
Sneads, FL
2022 - 2023
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Guarded facility entrances to screen visitors.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Supervised inmates during day-to-day activities.
- Maintained clear and open communications with facility areas to support safe operations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Dispatcher
Coca-Cola
Atlanta, Georgia (GA)
2019 - 2022
- Utilized various software systems to facilitate movement, planning and scheduling.
- Participated in team meetings discussing changes in procedures or processes.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Resolved customer complaints related to service issues or delays.
- Prepared daily work and run schedules.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Tracked changes in computer system to keep records current and accurate.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained logs of all incoming calls and assigned tasks.
- Developed strategies for improving efficiency within the dispatch department.
Customer Service Representative
Teleperformance USA
Albany, GA
2016 - 2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
CNA
Chipola Health and Rehabilitation
Marianna, FL
2012 - 2016
- Documented patient care services by charting in designated areas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented activities and recorded information in EMR system.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Personal Assistant
Gadsden Senior Services
Quincy , FL
2012 - 2015
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Maintained clerical correspondence via email and phone.
- Prepared records of client progress and services performed under care.
- Assisted families in planning and preparing nutritious meals.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Provided logistical support during video conferences or webinars conducted by senior leadership.
Education
Diploma
Seminole County Middle/High School
Donalsonville, GA05-2010
Skills
- Prisoner Transport
- Emergency Response
- Non-Violent Intervention
- Records Management
- Contraband Seizure
- Surveillance
- Facility Security
- Search and Seize Procedures
- Relationship Building and Management
- Inmate Behavior Modification Tactics
- Firearms Proficiency
- Visitation Guidelines Understanding
- Compassion and Empathy
- Maintaining Confidentiality
- Basic Life Support
- Patient Care
- Complex Problem-Solving
- Vital Signs Monitoring
- Feeding Assistance
- Toileting Assistance
- Condition Monitoring
- Patient Relations
- Electronic Charting
- Information Security
- Account Updating
- Appointment Scheduling
- Complaint Resolution
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Scheduling
- Critical Thinking
- Product Promotion
- Schedule Mastery
- Conflict Resolution
- Customer Relations
- Tactful and Diplomatic
- Microsoft Excel
- Service Coordination
- Dispatch Coordination
- Route Navigation
- Driver Communication
- Schedule Management
- Updating Logs
Certification
- CNA
- Correctional Officer
References
References available upon request.
Timeline
Correctional Officer
Appalachee Correctional Institution
2022 - 2023
Dispatcher
Coca-Cola
2019 - 2022
Customer Service Representative
Teleperformance USA
2016 - 2019
CNA
Chipola Health and Rehabilitation
2012 - 2016
Personal Assistant
Gadsden Senior Services
2012 - 2015
Diploma
Seminole County Middle/High School
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