Ciji Quick
Bennettsville,SC
Summary
Dynamic Quality Operator with a proven track record at Schaeffler Group USA, excelling in quality management systems and effective communication. Enhanced supplier performance and implemented preventive measures, significantly reducing nonconformities. Skilled in statistical analysis and dedicated to continuous improvement, ensuring compliance with ISO standards and fostering a culture of quality excellence.
Overview
12
12
years of professional experience
Work History
Quality Operator
Schaeffler Group USA
01.2024 - Current
- Maintained detailed records of inspections conducted meticulously tracking results leading towards improvements.
- Monitored supplier performance closely, ensuring a consistent supply chain of high-quality materials for production use.
- Maximized equipment performance through routine maintenance checks, calibration, and adjustments as needed.
- Assisted with internal audits contributing valuable insights that contributed to maintaining regulatory compliance across operations.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve shared goals.
- Implemented preventive measures to reduce the likelihood of future nonconformities and maintain high-quality output levels.
- Maintained quality documentation and records for conformance with relevant standards.
Quality Technician
Meritor-Cummins
02.2023 - 01.2024
- Addressed and corrected production problems, enhancing overall quality.
- Executed comprehensive evaluations of outgoing goods.
- Conducted thorough analysis of samples using established measurement and assessment techniques.
- Maintained traceability by implementing effective labeling, storage, and tracking procedures.
Customer Service Representative
Manpower Staffing
08.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Technician
Envia
08.2019 - 08.2021
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
Quality Control Inspector
Marley Engineered Products
11.2018 - 08.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Inspector Grader
Highland
12.2012 - 08.2018
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
Education
Associate Of Applied Science - Science
Northeastern Technical College
Cheraw, SCSkills
- Effective communication
- Preventative maintenance planning
- Customer focus
- Quality management systems
- ISO standards
- Geometric dimensioning and tolerancing
- Statistical analysis proficiency
- Data collection and analysis
- Testing procedures
- Product sampling
Timeline
Quality Operator
Schaeffler Group USA
01.2024 - Current
Quality Technician
Meritor-Cummins
02.2023 - 01.2024
Customer Service Representative
Manpower Staffing
08.2021 - 01.2023
Quality Technician
Envia
08.2019 - 08.2021
Quality Control Inspector
Marley Engineered Products
11.2018 - 08.2019
Inspector Grader
Highland
12.2012 - 08.2018
Associate Of Applied Science - Science
Northeastern Technical College
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