Cileste Dillon
Rantoul,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Care Tech (CNA)
Carle Foundation Hospital
07.2022 - Current
- Provide direct care to residents, including assistance with bathing, grooming, and dressing
- Monitor vital signs and report any changes in condition to the nursing staff
- Assist with mobility and ambulation, ensuring safety and comfort for residents
- Document care provided and communicated effectively with interdisciplinary team members
CNA
Villas of Holly Brook
12.2021 - 07.2022
- Assisted residents with activities of daily living, including meal assistance, toileting, and medication reminders
- Maintained a clean and organized living environment for residents
- Responded to resident calls promptly and addressed their needs with empathy and professionalism
CNA
Clark Lindsey
09.2021 - 10.2021
- Provided compassionate care to residents in a skilled nursing facility
- Assisted with transfers, repositioning, and ambulation as needed
- Communicated effectively with residents and their families to ensure satisfaction and well-being
Office Manager
State Farm
11.2018 - 05.2020
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Trained new customer service representatives on best practices, policies and procedures.
- Documented customer interactions and transactions for accurate, up-to-date records.
Call Center Representative
AT&T Mobility
01.2018 - 06.2018
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Call Center Customer Service Representative
Sitel
06.2017 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Cashier Team Lead
Walmart
09.2015 - 06.2017
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Rantoul Township High School
05-2016
Skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong attention to detail and observation skills
- Complaint resolution
- Account updating
- Sales closing
- Insurance terminology
- Client education
- Compassionate communication
- Complex Problem-solving
Certification
- Basic Life Support (BLS)
- Certified Nursing Assistant (CNA), 2021
Timeline
Health Care Tech (CNA)
Carle Foundation Hospital
07.2022 - Current
CNA
Villas of Holly Brook
12.2021 - 07.2022
CNA
Clark Lindsey
09.2021 - 10.2021
Office Manager
State Farm
11.2018 - 05.2020
Call Center Representative
AT&T Mobility
01.2018 - 06.2018
Call Center Customer Service Representative
Sitel
06.2017 - 10.2017
Cashier Team Lead
Walmart
09.2015 - 06.2017
- Basic Life Support (BLS)
- Certified Nursing Assistant (CNA), 2021
High School Diploma -
Rantoul Township High School
Similar Profiles
Sherry KaiserSherry Kaiser
Financial Services Representative at Carle Foundation HospitalFinancial Services Representative at Carle Foundation Hospital
Logan HaleLogan Hale
Licensed Practical Nurse at Carle Foundation HospitalLicensed Practical Nurse at Carle Foundation Hospital
Margaret AndersonMargaret Anderson
Optometric Technician at Carle Foundation HospitalOptometric Technician at Carle Foundation Hospital