Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cilia Dioguardo

Mint Hill,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Carolina's Home Medical Equipment
05.2012 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

American Home Patient
08.2009 - 05.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Corporate Communications -

Queens University of Charlotte
Charlotte, NC
05.2006

Skills

  • Talent Development
  • Handling Escalations
  • Staffing Coordination
  • Call Monitoring
  • Quality Assurance

Timeline

Customer Service Manager

Carolina's Home Medical Equipment
05.2012 - Current

Customer Service Representative

American Home Patient
08.2009 - 05.2012

Corporate Communications -

Queens University of Charlotte

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Cilia Dioguardo