Cilia Dioguardo
Mint Hill,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Carolina's Home Medical Equipment
05.2012 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
American Home Patient
08.2009 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Corporate Communications -
Queens University of Charlotte
Charlotte, NC05.2006
Skills
- Talent Development
- Handling Escalations
- Staffing Coordination
- Call Monitoring
- Quality Assurance
Timeline
Customer Service Manager
Carolina's Home Medical Equipment
05.2012 - Current
Customer Service Representative
American Home Patient
08.2009 - 05.2012
Corporate Communications -
Queens University of Charlotte
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