Cilicia Tyson
Baton Rouge,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service call rep position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Educator
East Baton Rouge Parish School System
09.2021 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with adults and children to provide safe and educational experience.
LIBRARY ASSISTANT
Baton Rouge Community College
01.2019 - 05.2021
- Returned books to circulation by placing on proper shelves
- Answered patrons' questions and assisted in finding materials requested
- Greeted patrons upon entrance to library and offered assistance with needs or issues
- Developed strong understanding of cataloging books and other materials through various methods
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
- Operated networked and standalone PCs, photocopier, fax machine and scanner
- Maintained accurate library records for inventory of periodicals and books
- Handled multitude of daily tasks, including facility maintenance and security in support of staff members
- Used library and scholarly databases to locate reliable resources
- Verified and documented inter-library loans in computer system
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons
- Enforced current library policies fairly with patrons.
CAREGIVER
ACE Personal Health Care Service
03.2018 - 06.2020
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Reported concerns to nurse supervisor to promote optimal care
- Developed patient care plans with doctors and registered nurses
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Provided ongoing compassionate patient care for each client.
CAREGIVER
A Step Forward Inc.
02.2016 - 10.2019
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Monitored vital signs and medication use, documenting variances and concerning responses
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Reported concerns to nurse supervisor to promote optimal care
- Developed patient care plans with doctors and registered nurses
- Provided ongoing compassionate patient care for each client.
Education
Associate of Science - Social Work
Baton Rouge Community College
Baton Rouge, LAGED -
Baton Rouge Community College
Baton Rouge, LA12.2018
Skills
- Reading programs
- Sorting and processing donations
- Skilled researcher
- Processes and procedures
- Telephone etiquette
- Communication
- Computer skills
Timeline
Educator
East Baton Rouge Parish School System
09.2021 - Current
LIBRARY ASSISTANT
Baton Rouge Community College
01.2019 - 05.2021
CAREGIVER
ACE Personal Health Care Service
03.2018 - 06.2020
CAREGIVER
A Step Forward Inc.
02.2016 - 10.2019
Associate of Science - Social Work
Baton Rouge Community College
GED -
Baton Rouge Community College
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