Cillia Bryant
Customer Service Representative
Alexandria,VA
Summary
Dynamic professional with a proven track record in customer service and sanitation practices. Bring excellent organization skills and the abilities to overcome customer objections while also being self motivated and a true team player. Skilled in fostering client loyalty through exceptional consultations and build professional relationships that drive business results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Licensed Cosmetologist
A C.L.B Experience
02.2018 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
Certified Bartender
Bonefish Grill Restaurants
Brandywine, MD
04.2017 - Current
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Managed inventory effectively, reducing waste and ensuring adequate stock levels for efficient operation.
- Adhered to strict safety guidelines when handling glassware, sharp utensils, or hazardous materials.
- Collaborated with other staff members to ensure smooth service during high-volume periods.
- Implemented proper cash handling procedures, resulting in accurate register counts at the end of each shift.
- Increased bar revenue by promoting specialty drinks and upselling premium liquors.
- Ensured guest satisfaction through timely preparation and delivery of high-quality beverages.
Secretary
Lamin Enterprises, Professional Cleaning Services
Fort Washington, MD
06.2020 - 04.2024
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
North Point High School
Waldorf, MD 08.2009 - 05.2012
Skills
Sanitation Practices
Appointment Scheduling
Social Media Promotion
Continuing education
Sales and Upselling
Friendly Communication
Customer Consultation
Administrative Procedures
Clear Communication
Active Listening
Customer Service
Meeting Coordination
Verbal and written communication
Certification
TAM Certified
Timeline
TAM Certified
02-2023
Secretary
Lamin Enterprises, Professional Cleaning Services
06.2020 - 04.2024
Licensed Cosmetologist
A C.L.B Experience
02.2018 - Current
Certified Bartender
Bonefish Grill Restaurants
04.2017 - Current
State Board Professional Cosmetologist, MD
04-2014
High School Diploma -
North Point High School
08.2009 - 05.2012
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