Cimber Easton
Schenectady
Summary
Customer service and operations professional with 10+ years of experience across call center, retail, and healthcare environments. Proven ability to manage high-volume customer interactions, resolve billing and account issues, and maintain accurate documentation. Recognized for reliability, strong work ethic, and the ability to adapt quickly while delivering consistent, high-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
10.2020 - 09.2023
- Handled high-volume inbound customer calls regarding billing, services, and account concerns
- Resolved issues professionally to improve customer satisfaction and retention
- Accurately documented customer interactions, orders, and account updates
- Assisted customers with product information and service changes
- Resolved customer inquiries efficiently, providing accurate information on services and troubleshooting issues.
- Facilitated escalated customer complaints, ensuring timely resolutions and maintaining satisfaction levels.
Personal Shopper/Cashier Team Lead
Shoprite Store
09.2018 - 09.2020
- Fulfilled online grocery orders with a strong focus on accuracy and timeliness
- Communicated with customers regarding substitutions and order updates
- Processed payments and handled cash transactions accurately
- Maintained efficient workflow to meet daily order volume requirements
- Developed and maintained strong relationships with clients to understand evolving needs.
Customer Service Representative
Boscov's Department Store
07.2018 - 10.2018
- Assisted customers with purchases and product questions
- Delivered a positive shopping experience through attentive service
- Supported sales floor operations during peak business hours
Billing Specialist/Customer Service
Spectrum
03.2017 - 02.2018
- Explained billing statements and resolved payment or account discrepancies
- Entered and coded customer orders accurately
- Scheduled service appointments and coordinated equipment shipments
- Promoted Spectrum products and services based on customer needs
Customer Service Associate
Walmart
06.2015 - 02.2017
- Managed inventory using handheld devices and FIFO rotation
- Stocked frozen and dairy products efficiently
- Built product displays and maintained organized departments
- Led team initiatives to streamline operations and enhance workflow efficiency.
- Managed inventory accuracy through regular cycle counts and audits.
Overnight Stocker and Inventory Specialist
Walmart
06.2014 - 11.2014
- Stocked shelves and organized merchandise displays
- Conducted inventory checks and verified shipment accuracy
- Assisted customers and processed transactions when needed
- Maintained clean, organized aisles to company standards
- Assisted in receiving and processing shipments, ensuring accurate inventory levels.
- Implemented efficient stocking methods that reduced restocking time during peak hours.
- Conducted regular audits of stock levels, identifying discrepancies for resolution with management.
Overnight Stocker and Inventory Specialist
Walmart
10.2013 - 05.2014
- Maintained accurate product stocking and merchandise organization to support store operations and sales readiness
- Conducted routine inventory verification and confirmed shipment accuracy to ensure inventory integrity
- Provided customer assistance as needed, including product inquiries and transaction support
- Upheld cleanliness, safety, and organizational standards across assigned departments
- Ensured proper inventory management through accurate labeling and placement of merchandise.
Dietary Services Supervisor & Patient Support
The Crossing Nursing Home
06.2011 - 10.2013
- Led and supervised a team of 4–6 staff members, ensuring consistent, timely, and accurate meal service operations
- Enforced food safety, sanitation, and regulatory compliance through routine quality assurance inspections
- Delivered compassionate, resident-centered service while overseeing daily operational coordination
- Directed daily operations of dietary services, ensuring compliance with health regulations and standards.
- Coordinated recreational activities to enhance resident engagement and satisfaction.
- Developed and implemented programs tailored to diverse resident interests and needs.
Education
High School Diploma -
East Syracuse Minoa High School
East Syracuse, NY06-2012
Skills
- Customer Service & Client Support
- Call Center & Phone-Based Assistance
- Billing & Account Resolution
- Conflict Resolution & De-Escalation
- Data Entry & Documentation Accuracy
- Microsoft Office (Word, Outlook)
- Cash Handling & Payment Processing
- Inventory & Stock Management
- Food Safety & Sanitation Compliance
- Team Leadership & Staff Supervision
- Time Management & Multitasking
- Clear Written & Verbal Communication
Certification
- Food Safety August 2019 to August 2024
- ServSafe
- Food Handler Certification
Languages
English
Timeline
Customer Service Representative
Spectrum
10.2020 - 09.2023
Personal Shopper/Cashier Team Lead
Shoprite Store
09.2018 - 09.2020
Customer Service Representative
Boscov's Department Store
07.2018 - 10.2018
Billing Specialist/Customer Service
Spectrum
03.2017 - 02.2018
Customer Service Associate
Walmart
06.2015 - 02.2017
Overnight Stocker and Inventory Specialist
Walmart
06.2014 - 11.2014
Overnight Stocker and Inventory Specialist
Walmart
10.2013 - 05.2014
Dietary Services Supervisor & Patient Support
The Crossing Nursing Home
06.2011 - 10.2013
High School Diploma -
East Syracuse Minoa High School