Manager
Premier Green Cleaning
01.2022 - 08.2024
Hi, I’m
Cimber Sliger
Project Management
Boulder,MT
Timeline
Customer Service Specialist
Ibotta
01.2021 - 01.2022
First Notice of Loss Agent
Sitel
06.2016 - 11.2016
Sauk Valley Community College
Associate of Science from Business Management
Work History
Premier Green Cleaning
Manager
01.2022 - 08.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned and organized future requirements and expectaions within the company.
Ibotta
Customer Service Specialist
01.2021 - 01.2022
Job overview
- Resolved 100+ client inquiries per day.
- Maintained a response and accuracy rate of 95% or more daily.
- Provided basic technical support.
- Reviewed client accounts for legitimate or fraudulent activity.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Sitel
First Notice of Loss Agent
06.2016 - 11.2016
Job overview
- Managed a high volume of 90+ inbound calls daily from policyholders and third parties, providing professional and empathetic support to individuals involved in motor vehicle accidents.
- Maintained precise, detailed records of incident-related information in compliance with internal protocols and regulatory standards.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Demonstrated composure and effective communication under pressure, guiding clients through stressful and emotionally charged situations with clarity and reassurance.
Education
Sauk Valley Community College
Associate of Science from Business Management
Overview
8
years of professional experience
Skills
Identity verification
Document verification
Background checks
Professional Communication
Proficient Calendaring and Tracking Abilities
Non-medical HIPAA Compliance training
Planning and Strategy
Spanish Speaking and Reading
Team Building
Accuracy and precision
Summary
Resourceful and detail-oriented professional with strong foundation in verification processes, ensuring accuracy and compliance. Skilled in data analysis, problem-solving, and quality assurance. Reliable team collaborator, adaptable to changing needs, and focused on achieving results. Proven ability to manage high-pressure situations with empathy and precision, whether guiding clients through complex claims processes or resolving sensitive account issues. Entrepreneurial experience as a manager reflecting strong organizational and leadership skills across fast-paced, client-focused environments.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionSimilar Profiles
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