Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cimmaron Macon

West Allis,WI

Summary

Skilled Mental Health Technician with behavioral health experience and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Devoted to patient physical comfort and emotional support. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep up house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

15
15
years of professional experience

Work History

BHT

CRC Health Group
07.2022 - Current
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Searched resident belongings prior to and during stays.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Prepared and submitted daily progress reports to management.

Caretaker

This House Is A Home
02.2021 - 09.2022
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.

Forklift Operator

Brady
07.2019 - 04.2021
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Inspected machinery and equipment to determine functionality and performance.
  • Picked and packed order items.
  • Checked inventory and selected products from specific locations based upon availability.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Received new stock and input values into computer system.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Managed timely and effective replacement of damaged or missing products.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Caregiver, Special Needs

Home Health Aid
03.2009 - 07.2019
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Call Operator

Americollect
06.2015 - 07.2016
  • Managed availability of service through management of shared calendar solution.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Maintained accurate records of calls placed and received.

Education

High School Diploma -

Washington High School Of IT
Milwaukee, WI
06.2014

Skills

  • Excellent Customer Service Skills
  • Client Document
  • Client Requirements
  • Time Management
  • Progress Documentation
  • Patient Care
  • Illness Adaptation
  • Patient and Caregiver Education
  • Medication Administration
  • ADLs Assistance
  • Respectful and Compassionate
  • COVID-19 Safety Policies
  • Verbal and Written Communication Skills
  • Multitasking and Organization
  • Status Updates
  • Patient Management
  • Compassionate Communication
  • Complex Problem-Solving
  • Professional Communication
  • Telephone Reception
  • Excellent Phone Demeanor

Timeline

BHT

CRC Health Group
07.2022 - Current

Caretaker

This House Is A Home
02.2021 - 09.2022

Forklift Operator

Brady
07.2019 - 04.2021

Call Operator

Americollect
06.2015 - 07.2016

Caregiver, Special Needs

Home Health Aid
03.2009 - 07.2019

High School Diploma -

Washington High School Of IT
Cimmaron Macon