Cina Handley
Las Vegas,Nv
Summary
Motivated and dedicated to community outreach and problem-solving. Recognized for facilitating essential donations to support local shelters and organizations.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by purpose and motivation, to work diligently and to bring positive change to the lives of those in need.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Volunteer
Ozone USA
Las Vegas, NV
03.2023 - Current
- Managed thorough records of items to be donated.
- Facilitated donations of household necessities to shelters, group homes, and other charitable organizations.
- Identified and addressed issues proactively to align with community needs.
- Implemented proper cleaning and sanitation protocols to prepare facilities for future client use.
- Supported transition and sanitation efforts to ensure thorough clean-up before and after ozone treatments.
Volunteer
Blanket Coverage, The Richard Sherman Family Foundation
Seattle, WA
08.2024 - 11.2024
- Supported community outreach initiatives to distribute essential supplies to shelters such as Family First Community Center, The Salvation Army, Nativity House, Tacoma Rescue Mission, and Churches.
- Facilitated successful distribution of school supplies, backpacks, and survival backpacks at Family First Community Center, 180 Youth Foundation, and back-to-school events hosted by local charitable organizations to positively ensure readiness for the new school year.
- Enhanced community support by coordinating with The Salvation Army, Tacoma Rescue Mission, Nativity House, and various local churches to ensure access and distribute survival backpacks and essential hydration kits.
- Distributed food gift cards.
- Supported Blanket Coverage, The Richard Sherman Family Foundation organization, and delivery of special events and programs to enhance community engagement.
- Enhanced community relations by representing Blanket Coverage, The Richard Sherman Family Foundation, with professionalism and offering critical support services.
Cocktail Server
Station Casinos
Las Vegas, NV
07.1998 - 11.2022
- Delivered prompt and friendly service to enhance guest experience.
- Maintained extensive knowledge of cocktails and drink preparation techniques.
- Collaborated with bartenders and cocktail waitresses to ensure timely beverage delivery during peak hours.
- Assisted in training new servers on service standards and procedures.
- Monitored customer needs and provided personalized recommendations for beverages.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips per company policy.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts, including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders and cocktail waitresses to ensure the timely preparation of drinks for efficient service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained a clean and organized bar area.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail preferences.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both patrons and coworkers.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising the team's performance standards.
Gaming Bartender
Station Casinos
Las Vegas, NV
07.1998 - 11.2022
- Mixed and served beverages while adhering to health and safety regulations.
- Provided excellent customer service to enhance guest experiences.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted in training new bartenders and cocktail servers on procedures and drink recipes.
- Mentored new hires on company policies, procedures, and expectations regarding quality service in a gaming environment.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Facilitated positive communication between bar staff and other departments to maintain a cohesive team atmosphere focused on customer satisfaction.
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed and required by gaming.
- Promoted responsible consumption by monitoring patron intoxication levels closely and offering alternative options when appropriate.
- Handled cash transactions accurately, ensuring proper accounting practices were followed at all times.
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall safety and performance.
- Maintained a safe environment by adhering to all alcohol-serving laws and regulations, reducing potential liability issues.
- Regularly cleaned and sanitized bar area, beer coolers, refrigeration, and storage areas.
- Maintained impeccably clean, attractive, and well-stocked bar area.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices, and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and gaming.
- Practiced safe work habits, wearing protective equipment, and consistently following MSDS and OSHA standards.
- Mixed and served beverages while adhering to health and safety regulations.
Slot Ambassador
Station Casinos
Las Vegas, NV
01.2019 - 09.2022
- Engaged guests by providing exceptional customer service on casino floor.
- Assisted patrons with slot machine operations and troubleshooting issues.
- Monitored gaming areas to ensure compliance with regulations and company policies.
- Educated guests on promotions, rewards programs, and game features effectively.
- Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
- Played a vital role in maintaining security measures within the gaming area, reporting any suspicious activity or potential threats immediately to supervisors or security staff.
- Increased player loyalty by enrolling new members into the rewards program and explaining its benefits.
- Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Maintained a professional appearance at all times, adhering to uniform standards and conducting oneself with poise and confidence.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
Education
Classroom Readiness Training - Special Education Generalist
Teachers of Tomorrow
Remote07-2028
MBA - Business And Marketing
Uiversity of Phoenix
Las Vegas, NV02-2009
Bachelor of Science - Criminal Justice
University of Phoenix
Las Vegas, NV11-2006
Skills
- Organized and efficient
- Problem-solving
- Bilingual communication
- Strong work ethic and dependable
- Relationship building
- Adaptability and flexibility
- First aid certification
- Active shooter training
Certification
- Adult and Pediatric First Aid/CPR/AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Volunteer
Blanket Coverage, The Richard Sherman Family Foundation
08.2024 - 11.2024
Volunteer
Ozone USA
03.2023 - Current
Slot Ambassador
Station Casinos
01.2019 - 09.2022
Cocktail Server
Station Casinos
07.1998 - 11.2022
Gaming Bartender
Station Casinos
07.1998 - 11.2022
Classroom Readiness Training - Special Education Generalist
Teachers of Tomorrow
MBA - Business And Marketing
Uiversity of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix