Cincere Gray
Kansas City,United States
Summary
Experienced ramp agent whose willing to go above and beyond to get the job done, with a track record of enhancing customer satisfaction and safety compliance at Southwest Airlines. Excelled in teamwork and heavy lifting, significantly improving operational efficiency. Skilled in customer service, ensuring high standards of service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
11.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Providing the necessary services on the ground that will expedite the arrival and departure process of aircraft, with respect to loading, unloading, cleaning, and general servicing requirements.
- Working together with crew on gates so the flight and bags can leave on time to their departure.
- Searching aircraft in and out for potential dangers, securing aircraft.
- Reading and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft manifests, and baggage and cargo routing tags.
- Maintained a safe and secure ramp environment in accordance with Federal Aviation Administration (FAA) regulations.
- Communicated with Operations, Flight crew personnel and other ground personnel concerning arrival and departure information in a professional manner.
Member Service Specialist
Sam's Club
12.2021 - 11.2022
- Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
- Resolving member issues and concerns.
- Promoting Sam's Club products and services while providing guidance and support to members regarding self-service technology.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions.
- Greeted customers and provided immediate and courteous service.
- Prioritizing customer satisfaction.
- Used time effectively when not serving customers, including folding clothes and restocking items.
Cashier
Panda Express
07.2018 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained high energy and positive attitude.
- Stocked, organized and documented inventory while maintaining restaurant cleanliness
- Earned customer loyalty by interacting with them in a friendly manner and assisting that their visit met their standards.
- Collaborated with team members to achieve sales targets.
- Trained new hires on how to use the POS system, process payments, and develop new customer service strategies.
Education
No Degree - Dental Assisting
Accelerated Academy
Kansas City, MO11.2021
High School Diploma -
North Kansas City High School
Kansas City, MO05.2020
Skills
- Problem-Solving
- Leadership
- Customer Service
- Adaptability
- Ramp service
- Safety compliance
- Teamwork
- Attention to detail
- Communication
- Active listener
- Heavy Lifting
Timeline
Ramp Agent
Southwest Airlines
11.2022 - Current
Member Service Specialist
Sam's Club
12.2021 - 11.2022
Cashier
Panda Express
07.2018 - 12.2021
No Degree - Dental Assisting
Accelerated Academy
High School Diploma -
North Kansas City High School
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